Senior Compensation Systems Analyst
Chennai, India
Brandwatch – Operations /
Regular /
On-site
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
This role has overall systems responsibility for managing the Incentive Compensation Management (ICM) platform. This position will report to Sr. Manager Sales & Incentive Compensation operations and will own the design, development and deployment of the ICM Solution/system.
The role will be a key member of our growing Commercial-Operations team. You will act as the liaison among business stakeholders in order to elicit, analyze, recommend, communicate, and validate changes to business processes and systems and will own the design and configuration of ICM Tool. This role will allow you to perform a wide array of functions and provide you with exposure across all of our commercial segments. Currently, Cision is leveraging CaptivateIQ; however, any sales incentive compensation software experience is desirable.
Duties & Responsibilities
- Identifying business requirements for Implementation
- Develops and updates various types of project documentation.
- Understanding incentive compensation frameworks
- Documents and updates changes to workflow, training plans, policies and procedures
- Complete requirements gathering and In-depth data analysis
- Works collaboratively with functional leads to document and analyze business processes
- Test coordination for system enhancements, medium to large project initiatives
- Act as liaison between Business groups and Technology, building test plans and leading cross line of business testing
- End-to-end system test coordination including User Acceptance Testing (UAT)
- Create test cases and scenarios for complex integrations including writing test documentation (test plans, expected results, status reports) and execute test cases
- Create and maintain standard templates, documentation and tools for all testing processes
- Manage test and production Environments for Development, Testing, and Production
- Ability to accurately scope, plan and estimate level of effort for tasks, with appropriate balance of risk and effort
- Additional responsibilities include proactively identifying and managing production issues as well as developing policy and procedure documentation
- Manage system enhancement service requests received for consideration
- End to End ownership of change request from request through implementation including post production activities (reporting, calculators, dashboards, on boarding plan, vendor coordination).
- Responsible for any new system changes inICM
- Performing Ad Hoc Data Analysis
- Partner with Sales Commissions for Inquiry Intake & Reporting from ICM Tool
- Understands the data model related toICM
- Ability to understand an implemented architecture, and deliver on technical specifications.
- Support and troubleshoot any integration issues
- Good understanding of object oriented technologies to develop software applications.
- Facilitate cross-functional team meetings and conference calls
- Submit regular status updates, recommendations and escalations to management
- Build Subject Matter expertise in all aspects of the ICM process
- Acts as a main point of contact for assigned projects
- Will provide support to multiple projects and Business as Usual work at any given time.
Competencies, Attributes, Knowledge
- Bachelor Degree in IT or Business and/or equivalent work experience
- 6+ years of experience creating and/or managing sales or incentive compensation plans or equivalent sales system experience
- CaptivateIQ or a similar sales commissions software experience is a plus, but not required
- Demonstrated experience acting as a system administrator for other sales tools including CRM applications is a plus
- Ability to develop recommendations for stakeholders on best practices for quotas, accelerators, and compensation structures
- Data-driven approach to quota analysis and performance assessment
- Expertise in spreadsheets, logic, and data manipulation
- Strong understanding of data structures between systems
- Ability to troubleshoot and proactively resolve issues
- Strong communication skills and experience working directly with sales teams and organization
- Leaders
- Highly organized and detail oriented
- Adaptable and able to handle frequently changing requirements
- Consulting, startup, and/or SaaS experience is a plus, but not required
- Salesforce experience is helpful .
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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