NASA Account Director

Chicago, Illinois, USA
Sales – Account Management
Cision, a leading global provider of software and services to communications and marketing professionals, is looking for an Account Manager based out of our Chicago office. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more. 

NASA’s National Account Directors are responsible for holistically managing Cision’s largest customer relationships from a global brand, revenue, product and renewal perspective.  The objective is to retain 100% of revenue across various renewals and products.  In addition, NASA account directors are responsible for all cross-selling efforts within their account base.  A NASA account director will typically manage 5-7 customer relationships with the spirit of the role to maximize customer success.  Account directors will work closely with executive leadership, direct supervisor (VP, NASA) and multiple internal partners to ensure these client relationships are cultivated and grown through the highest service levels. 

Responsible for the retention and profitable growth of revenue within assigned customer accounts. Serves as the focal point of client contact, marshalling other resources (e.g.,broadcast, Insights, compliance specialists, sales leadership, executive management, billing, contracts, editorial, sales support, customers service, etc.) to ensure the client is well serviced and takes advantage of all appropriate products/solutions. Advises clients in the areas of message development, distribution, monitoring, and measurement. Assigned accounts will be $2.5M to $3M in annualized revenue across the entire service/product portfolio.

You will help us with:

    • Analyzes customer assignment and develops a plan of action in conjunction with the VP, NASA for how they will grow revenues and achieve their assigned quota through a mix of retention and expansion.
    • Proactively and regularly calls on existing customers (minimum of one in-person quarterly business review every 3 months) to drive business conversations to uncover new opportunities, monitor service/product usage, issues, and competitive activity, ensuring a high rate of revenue retention and product renewal.
    • Builds strong and broad relationships with multiple points of contacts at each account (e.g., communications, social media, marketing, Investor relations, senior leadership) based upon the ability to add value to their business.
    • Expands existing business by positioning and selling the appropriate products/services to address needs. Must sell across the full line of products/services. Presents and sells structured payment deals when appropriate.
    • Fully satisfies the company’s and their manager’s expectations related to sales activity (e.g., calls per week, proposals per week, account reviews, etc.), behavior, reporting (sales activity, opportunity pipeline management, customer profiling, etc.), and administration.

You will be a good fit if you have:

    • a Bachelor's degree (B. A.) from four-year college or university,
    • At least seven years of successful outside sales experience with demonstrated ability to exceed assigned quotas through retention and expansion and to meet sales activity and behavior expectations
    • Proficient with sales force automation tools (ex. Siebel,, Goldmine, etc.)
    • Ability to travel to client sites frequently, with the potential for 30% - 40% travel
    • Valid driver's license required
    • Excellent networking, relationship building, communication, presentation, and persuasion skills
    • Keen interest in business news
    • Understanding of multimedia and social media
Company Insights:
- State-of-the-art office
- Medical, dental, vision
- FSA (Health & dependent care)
- Life & disability insurance
- 401(k)
- Flexible PTO and work arrangements
- Casual work environment
- Gym on site
- Tuition reimbursement & professional training

Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group!
Cision's recent acquisitions of startups TrendKite and provided the company with additional innovative technology and a focus on user experience that sets the company's software apart from anything else in the comms industry. With these additional capabilities, the next generation Cision Communications Cloud platform delivers an improved user experience, more intelligent and interactive reporting, and better campaign execution for PR and comms teams.

By investing in our brand, our team, and our technology, we are leading a revolution in the PR and communications industry. We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Cision Ltd (NYSE: CISN) is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,000 employees with offices in 22 countries throughout the Americas, EMEA, and APAC. For more information about its award-winning products and services, including the Cision Communications Cloud, visit and follow Cision on Twitter @Cision.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4