Special Events Manager - Full-time - Salary + Benefits

Denver, CO / Westminster, CO / Littleton, CO / Lakewood, CO / Golden, CO / Broomfield, CO / Brighton, CO / Boulder, CO
Colorado – Special Project Operations /
Full-Time /
Why Join Our Team?

--> Quick Setup for Success: Citadel Security USA provides local training programs and company uniforms, setting you up for success from day one. We'll equip you with the skills and knowledge needed to excel in your role.
--> Competitive Pay: Your dedication and contribution will be rewarded with a competitive wage that recognizes your commitment. Refer to the specific job posting for pay information. 
--> Weekly Paychecks: We understand the importance of timely payments. Rest assured; our regular payroll schedule ensures that you receive a paycheck every week. We also have the flexibility to provide daily payments, giving you the financial stability even during the unexpected personal times.
--> Benefits: We value our employees and foster a supportive work environment. Full-time employees are eligible for benefits, including medical, dental, vision, life, and other supplemental benefits insurances. Enjoy the peace of mind that comes with comprehensive coverage while being part of an exciting career. 
--> Other Benefits: We provide a 401(k) Safe Harbor Retirement Savings Plan to all employees with a generous immediate vesting employer match.
--> Time Off: Full-time employees are eligible for Paid Time Off (PT0). PTO replaces traditional vacation and allows employees the opportunity to decide how they would like to use paid time away from work.
--> Sick Time Off: Citadel Security USA offers all Colorado employees the Colorado Sick Pay Leave.
--> Referral Program: Share the joy with friends and earn extra rewards! Refer someone you know to join our team, and when they're hired, you'll receive $50.00 as a token of our appreciation.

This isn't your typical 8 to 5 in the office position. Although there is office time to plan and organize your events, you will be on-site to ensure that events are executed properly and operations running smoothly for the end goal of successful events! You'll need to be a strong project manager to run a range of events across the Western Slope to see your dedication unfold through projects. Come join our team if you like the thrill and excitement of your job by going into challenges with a can-do attitude that bring people together for our clients.

$70,000.00 to $75,000.00 Annual Salary DOE
Exempt position (not eligible for overtime under state law)  

In general, Colorado is noted for its lustrous landscape of mountains, forests, tall plains, mesas, canyons, plateaus, rivers and desert lands. The Western Slope of Colorado is home to about 10% of Colorado's residents, as it contains 33% of the state's land, and some of the most popular tourist and recreation areas.

We are looking for a Special Events Manager to join our team! This position will be in charge of managing the Company’s Western Slope’s events and event security staff to ensure that our clients are happy, operations run smoothly, and the events are successful. The Special Events Manager must be able to run any size of an event to meet the expectations of this position by planning, overseeing the design, organize, setup, and execution. Some of our contracted events include The Avalon Theatre, Amphitheater at Las Colonias, Grand Junction Convention Center, JUCO, Country Jam, Mesa County Fairgrounds, etc. Additionally, you must ensure that all shifts are covered at all times – even if you have to fill the shift yourself and manage overtime at the Company’s set accepted levels. 

Events Responsibilities

    • At the request of the client and/or direct supervisor, client meetings and/or site walk-thru’s.
    • Developing and maintaining a relationship with clients.
    • Responsible for the successful running of each event by:
    • Personally running/on site at large-scale events.
    • Identifying advanced team members to transition into a division leader or ESO.
    • Training ESO’s (Cpl’s & Sgt’s) & Site-Checking their first few events.
    • Coordinating with ESO’s for their upcoming respective events to include:
    • Any event specific needs
    • Transportation details including who on their roster is on our driver list.
    • Information about rosters: which guards scheduled are new/seasoned.
    • Hiring/Staffing Events to include recruiting, interviewing, onboarding, etc.
    • Time/Labor approvals for events held within respective region
    • Prepare and publish event schedules in a timely manner to avoid staffing shortages.
    • Provide quality assurance to clients and events through customer service and professionalism.
    • Assign or delegate different tasks to team members and ensure assigned tasks are handled creditably.
    • Front line and immediate disciplinary action to event staff as needed and appropriate record keeping of staff compliments, complaints, and call-off’s.
    • Team Supervision over ESO’s and ensuring their job duties (as follows) are trained/executed in a timely manner:
    • Successful completion and submission of ESO roster to account for all personnel and equipment.
    • Putting correct people in the correct spots for OJT, hands on training, and specific spots in field to ensure their success.
    • Identifying advanced team members to transition into a division leader or ESO & relaying the individual’s information to the Event Manager.
    • Coordinating with Event Managers for their upcoming respective events and their duties for said event to include placement, rotation increments, POC info, Ops plans, etc.
    • Ensure each event flows smoothly without any issues.
    • Coach event team on proper procedures and/or rules for said event to include:
    • Making sure all scheduled staff members are aware of where they need to park.
    • Making sure all scheduled staff members are aware of transportation details if provided.
    • Coordinating last minute changes with scheduled staff members (i.e road closures, etc.)
    • Communicating specific prohibited items not allowed for their respective event (i.e. umbrellas).

General Management Responsibilities

    • Documenting operational tasks and reporting to upper-level management
    • Contribute to team effort by accomplishing related tasks as needed by:
    • Contributing to the overtime minimization across all Colorado accounts
    • Assist with MOD phone coverage at least one weekend per month
    • Support other Special Events Departments and Fixed Contract Departments as needed.

Trainer Responsibilities

    • Assessing the needs of each department to ensure all certs are up to date
    • Identifying any new employees in need of site-specific training upon regular communication with department heads
    • Planning, scheduling, communicating, and executing trainings as needed
    • Ensure relevant policies and procedures are included in trainings
    • Issuing certifications / recording cert dates, expirations, renewals, etc.

Qualification Requirements

    • Provide credible references and I-9 Employment Eligibility Documentation (legal eligibility to work in the U.S.).
    • Must have a high school diploma or GED.
    • Must have 3 to 5 years of related experience either in the security industry, in event planning, and/or management.
    • Ability to perform job tasks in an extremely professional manner in a customer service driven industry.
    • Must be familiar with a variety of the field's concepts, practices, and procedures to be able to rely on experience and judgment to plan and accomplish goals and key performance indicators. 
    • Must be able to perform a variety of tasks. 
    • Must be able to lead and direct the work of others.
    • Demonstrate professionalism in a customer service-driven industry.
    • Proficient in reading, writing, and speaking English.
    • Pass a background check.
    • Possess basic computer skills.
    • Exemplify outstanding customer service skills.
    • Maintain a positive attitude and energetic demeanor.
    • Punctuality is a must; never be late.
$70,000 - $75,000 a year
Citadel Security USA is a veteran owned security company and one of the most trusted security providers in the industry. Established in 2007, Citadel Security became an industry leader in managing complex, multi-site security projects for our clients. Our strategic partnership approach utilizes a security threat matrix and integrates modern security techniques to minimize the overall risk.

Our company is currently hiring for full-time and part-time, security & public safety professionals who are ready to take their training and experience to a whole new level. Increase your customer service skills while serving your community.

At Citadel Security we like to develop our Security, Safety, and Loss Prevention professionals to become part of our professional brand. We strive to provide our clients with a customer service approach toward security and public safety. Unlike many large security brands our management has established our company as a blue-collar employee-oriented company!
Citadel Security USA is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.