Community Moderator

New York City
Operations
Full-time
About Citizen

Citizen’s mission is to protect the world by building a global safety network of people protecting each other. The network is powered by technology that generates instant alerts about crime and other emergencies - as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video, and communicating with others nearby.

We are looking for a mission-driven, tech-savvy self-starter to join our growing user safety & privacy team as a community moderator. All user-generated content is reviewed by this team of talented moderators who work closely with analysts in our Safety Operations Center to ensure the community is engaging in a safe environment.

Please note that we run a 24/7 operation and team members must have schedule flexibility to take on weekend shifts.

Role Description

    • Exercise superb judgment in moderating user comments and videos in real time, ensuring they meet defined safety standards
    • Quickly address, escalate, and resolve any compliance issues as they arise
    • Recognize trends and patterns, providing feedback to improve tools, policies, procedures, and overall community management
    • Act as the voice of the community by harvesting user-generated content and testimonials for further distribution
    • Stay current with the latest technology, trends, and community management methodologies
    • Display a strong commitment to doing what’s right for our community in supporting our mission to protect the world
    • Solve support requests, questions, and complaints while building a lasting relationship with our users

Requirements

    • Bachelor's degree
    • Experience moderating online content according to a set of defined standards preferred
    • Collaborative, exhibiting excellent communication skills
    • Passion for building communities and elevating the user experience
    • An always positive attitude
    • Resilient, resourceful, and adaptive
    • Conscientious, demonstrating a high attention to detail
    • Bonus: familiarity with social media or news platforms and any high-volume commenting platforms
Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, overtime, meals, commuter benefits, and various wellness perks.


Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.