Chief of Staff

New York City
About Citizen

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 10% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months. 

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund. 

Role Summary

The balancing act for a Chief of Staff (CoS) at rapidly growing Citizen will be to fulfill the current needs of the CEO and the company while keeping an eye towards assisting in building a team that can own and manage key focus areas and initiatives over time. The CoS will fulfill areas of the company that have a direct impact on the business and product but do not always fit the core job descriptions of the rest of the team. The CoS will be data driven and detail oriented and succeed at facilitating the CEO’s vision, while enabling other members of the leadership team to work together and get decisions at the top made faster.

Key Responsibilities

    • Prioritize corporate strategic objectives
    • Thought partner to the CEO on time management challenges, directing efforts of the executive assistant to align with constantly evolving priorities
    • Work closely with leadership team fighting fires when necessary
    • Monitor progress of key initiatives and ensure that company commitments and priorities are being executed 
    • Drive strategic planning, business analyses and high priority projects
    • Frame decisions for the leadership team with compelling analytics, critical thinking, and strategic recommendations 
    • Advance key recruiting efforts (role descriptions, recruiting agency partnerships, candidate pipelines) 
    • Conduct industry research and build models to evaluate various business scenarios or strategies 
    • Own organizational KPIs and the agenda for strategic planning sessions 
    • Shift from high-level strategic thinking to stepping in and helping to drive implementation of high priority projects alongside functional teams

Executive Communications

    • Work closely with CEO to prepare communications at all levels including board members, investors, employees and partners 
    • Facilitate effective use of functional meetings such as weekly leadership team meetings, all hands meetings, and offsites 
    • Attend Board meetings, take notes, track action items and follow-ups

Strategic Partnerships

    • Drive financing rounds to completion (investor deck, marketing materials, financial models, market sizing
    • Assess inbound and outbound investment opportunities and diligence 

Level Up the Leadership Team

    • Act as a “trusted counsel” to Citizen executives, providing insights and analyses on the organization’s operations, key decisions and other business areas
    • Partner with leaders to uplevel the quality of deliverables on critical cross-team initiatives and to the CEO

About You

    • Strong critical thinking and problem solving skills
    • Strong organizational skills with excellent relationship building, communication skills and negotiation skills
    • Self-starter attitude and track record of seamlessly executing quickly on complex projects with minimal guidance
    • Detail oriented with an ability to think strategically and make recommendations
    • Excellent data analysis skills
    • Excellent written and verbal presentation skills