Customer Happiness Associate

Bogota /
Customer Happiness – Customer Happiness /
Full-Time

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, financing solutions, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, DST Global, General Catalyst, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors.

We’re creating the future of how company finances are run and helping our customers be more successful. We aspire to empower companies to operate with agility and financial clarity, ultimately increasing the economic competitiveness of Latin America. We’re looking for the best talent in the region (and beyond) to join us on this journey.

We are looking for a Customer Happiness Executive who will:

    • Help customers through different channels
    • Provide top quality follow up to customers
    • Offer different solutions to improve customer satisfaction
    • Give a world class experience
    • Create opportunities and options for customers interested in canceling/returning orders
    • Follow up with Tech team to solve bugs and update customers
    • Use data to improve customer support

Our requirements for this position are:

    • Prior experience
    • Have worked in Customer Happiness for any other startup
    • Have worked with Zendesk, Intercom or any similar tool 
    • Have given a great experience to customers
    • Have worked with data to improve results 
    • Language
    • Spanish & Fluent English
    • Hard skills
    • Great presentation skills
    • Excellent writing skills (Spelling and Grammar)

Nice to Have:

    • Zendesk
    • Slack
    • Hubspot
    • Problem solving skills
    • Empathetic Communication skills
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value
* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are
* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

We offer
- Competitive salary & a robust stock ownership plan
- 100% flexible work model
- A set of benefits that are adaptable to your needs & way of life
- Opportunities for growth in a fast-paced environment
- A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness