Senior Program Manager, Professional Services - Hybrid, Poland
Kraków, Poland
Customer Solutions – Customer Services /
Full Time /
Hybrid
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support.
About the Role:
As a Senior Program Manager in Clari’s Professional Services organization, you will be responsible for leading the successful delivery and management of a global portfolio of enterprise implementation projects. Your role spans the full implementation lifecycle—from pre-sales engagement through post-sales transition and customer go-live.
You will collaborate closely with cross-functional teams, including Sales, Customer Success, Account Management, Technical Support, Product Management, Engineering, Security, and Executive Leadership, to ensure a seamless and impactful customer launch.
As Clari continues to grow across new customer segments, industries, personas, and revenue models, you will play a critical role in shaping how we drive customer success through our platform. In addition to client-facing responsibilities, you will lead key internal PMO initiatives that support the ongoing scale and maturity of our Professional Services organization.
This is a hybrid position, which will require the ability to be onsite in our Kraków, Poland office as needed. Candidates must be based in Poland.
Responsibilities
- Manage a portfolio of projects in Clari’s Enterprise segment, specifically Customers in the US Eastern and EMEA timezones (10:00-18:00)
- Manage delivery of quality assurance project activities including project documentation, timesheets, contracts, schedules, forecasts and financials
- Prepare and lead Steering Committee meetings between Customer and internal executive leadership
- Develop and deliver progress reports to PMO and Executive leadership
- Oversee time tracking activities for all project resources, ensuring timely and accurate completion and proper roll-up of reported hours
- Partner with the Clari Solution Consultants to ensure timely updates of project plans, status updates, task lists, escalations, and help drive projects towards successful deployment
- Develop the process and build collateral to support Clari best practices that will help guide customers in operationalizing the Clari platform within their company
- Facilitate a smooth hand off from the pre-sales team once a contract is signed to the Professional Services, Customer Success & Support teams
- Proactively manage project and product-related issues or escalations, including identifying root causes, developing mitigation plans, and ensuring timely resolution to minimize impact on project timelines and deliverables
- Build strong cross-functional relationships internally, working with Sales, Customer Success and Support, Product Management, and Engineering
Qualifications
- 5+ years in both customer facing and internal project management roles
- Prior functional usage of SFDC required, configuration/architectural experience preferred
- PMP or similar project management certification preferred
- Experience using one of the following PSA or Project Management tools: Rocketlane, Smartsheet, FinancialForce, Cloud Coach, Microsoft Project, Asana, Monday.com, etc.
- Proficiency in Salesforce.com and JIRA
- Sales operations/revenue operations or sales/revenue technology project experience experience preferred
- Experience working with cross-functional teams including Customer Success, Sales, Security, Product Management, and Engineering
- Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
- Strong problem-solving skills to resolve project related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
- Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
Perks and Benefits @ Clari
- Team-bonding activities and company-wide events
- Flexible working hours and remote opportunities
- Annual Well-being and Professional Development Stipends
- Private Healthcare and Multisport Pass
- Paid maternity and paternity leave
- Stock options
#LI-Hybrid
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.
Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!
At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you.
Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.
