IT Support Engineer
Sunnyvale, CA
G&A – IT /
Full Time /
Hybrid
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
Clari's IT team serves as the technological backbone of our operations, ensuring that everything runs smoothly across the company. Our mission is to achieve operational excellence and drive innovation through state-of-the-art technology solutions. We design, implement, and maintain critical IT systems that enhance our business processes and support informed decision-making. Our team of specialists is proficient in areas such as identity and access governance, system integrations and automations, SaaS spend and analytics, asset management, cybersecurity, and the management of our essential ITSM and AI-integrated systems.
We create, manage, and maintain Clari's internal technology stack, guaranteeing reliable and scalable IT infrastructure that supports our employees across the entire organization. Dedicated to continuous improvement, we work closely with various departments to optimize business applications and align with our company's strategic goals, making us a crucial component of Clari’s success.
About the Role
The IT Team at Clari is on a mission to establish an exceptional support team, and we need your help! We are in search of an empathetic and inquisitive problem solver who can challenge the existing norms and inspire those around them. You will be the first point of contact and primary IT support for our headquarters in Sunnyvale, US, as well as for our globally distributed employees. You will collaborate closely with our other IT team members and play a vital role on the team.
This role offers an opportunity to make a significant impact by refining our processes and implementing systems that address genuine business challenges.
This is a hybrid position, which will require the ability to be onsite in our Sunnyvale office as needed.
Responsibilities
- Act as the primary point of contact for IT support, resolving daily IT issues for employees worldwide through our Slack channel and Jira IT project
- Facilitate all employee lifecycle IT processes, including onboarding/offboarding, orientations, and equipment setup/provisioning
- Administer, configure, license, and integrate corporate SaaS applications
- Build and maintain office network infrastructure
- Provide hardware, software, and network support for both HQ and remote employees
- Deliver AV support for HQ conference rooms and large events
- Manage, set up, and maintain assets within our MDM and Asset Management systems
- Perform and enhance daily IT processes, from recurring security/compliance audits to lifecycle and SaaS automations
- Champion excellent IT knowledge base documentation practices
- Support Okta (IdP) and manage new SAML integrations
- Configure, support, and maintain Atlassian products
- Assist with the execution and delivery of high-impact IT initiatives
Qualifications
- Ability to work in the Sunnyvale HQ office minimum of 3 days a week
- 3+ years of experience in a high-impact, fast-paced IT helpdesk environment handling a high volume of tickets with varying complexity
- Strong critical thinking skills, capable of independently solving complex problems
- This is an IT support and customer-first oriented role - excellent communication, critical thinking, and customer service are key
- Collaborate effectively with team members and cross functionally
- Advanced troubleshooting experience with Mac and Windows systems
- Expertise in administering Okta IdP, Google Workspace, and other Cloud and SaaS systems.
- Proven self-starter with a track record of delivering on complex tasks, projects, and initiatives
- Some experience with programming/scripting, automation development, and SAML/SCIM is desired but not mandatory
- Ability to lift and carry up to 50lbs
Perks and Benefits @ Clari
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development stipends
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.
The salary range for this position is $85,000 to $130,000. The compensation package for this position also includes stock options and company-paid benefits, including well-being and professional development stipends.
#LI-Hybrid
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.
Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!
At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you.
Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.
