Implementation Associate
Remote- US
Customer Impact /
Full Time /
Remote
We’re looking for the optimists, the changemakers, the status quo smashers, and those who reject the very idea of the impossible. At Clarify, we firmly believe that healthcare can (and should) perform better. Our AI-driven healthcare analytics solutions help some of the biggest entities in healthcare pinpoint new ways to do so, starting with their margins and their missions. We’re looking for talented individuals to join us in blueprinting healthcare’s next evolution.
Clarify is looking for an ImplementationAssociate within our Customer Impact (CI) team to deliver impact at our provider and payer customers. This position is ideal for someone with health IT implementation/professional services/customer success or healthcare management consultant who is looking to switch into an entrepreneurial, mission-driven environment. This role requires a creative problem-solver who has strong analytical and interpersonal skills and can operate effectively in a fast paced and ever-evolving environment.
Does this sound like you?
· You have an enthusiastic, energetic personality, an inquiring, investigative mind.
· You value working with hardworking, curious, and supportive teammates.
· You embrace change as an opportunity to learn.
· You believe diversity of thought improves our outcomes.
· You take great care in the details.
The role
- Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customers’ needs and objectives
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
- Engage with customers, including facilitating customer meetings, conducting training and workshops to support change management
- Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
- Contributing to the development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
- Establish and develop strong, credible relationships with current and potential future customers and expand our support for those customers
- Work directly with the CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences
- Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders
- Work alongside Implementation Managers and other CI leaders to execute customer projects varying from straightforward, tried-and-true engagements to new product launches
- Recognize, identify, and communicate project risks to internal stakeholders to enable risk mitigation planning.
- Be solution-oriented in solving challenges or proposing solutions to challenges
What we are looking for
- We are always seeking new team members who will contribute to our culture and share a strong passion for making a positive impact.
- Passion for Clarify’s mission and making a difference in healthcare
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
- Undergraduate degree from a top-tier college/university
- 2+ years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)
- 2+ years of healthcare provider, payer, and/or life sciences experience (strongly preferred)
- Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and PowerPoint skills critical; SQL skills also preferred)
- Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
- High attention to detail and ability to produce high-quality outputs
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
- Ability to build strong relationships and foster teamwork with customers and internal team members
- Ability to work collaboratively in an interdisciplinary team environment
- Ability to communicate complex ideas effectively, both verbally and in writing
What we offer you
- Competitive compensation (base + bonus)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly work-from-home stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
$76,500 - $90,000 a year
We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, reproductive health decisions or any other federal, state or local protected class.
