Operations Manager
Boston, MA
Operations /
Full Time /
Hybrid
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility.
A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
What We Need
We are hiring an Operations Manager to take ownership of the end to end operations to support Clasp’s loan repayment programs, including but not limited to repayment operations, employee communications, and wrap-around services aimed to increase retention of employees with our employer partners.. This role is critical to not only ensuring repayment cycles run smoothly and accurately for our partners’ employees nationwide, but focusing on the entire user lifecycle - adapting our operations to match our platform capabilities. This role may occasionally step in to support employees directly by handling inquiries with our Customer Support team, particularly during onboarding or as backfill coverage. This provides valuable exposure to the employee experience and strengthens cross-functional understanding. This position will be instrumental in building scalable processes, partnering with Product on automation initiatives, and ensuring operational excellence as we grow to serve broad populations of new graduates, employees returning to school, and seasoned employees. We expect business lines to 10x in the next year and beyond and are looking for an individual to help us navigate that growth with grit, critical decision making, and scalability.
What You’ll Do
- Own end-to-end repayment operations, ensuring accuracy, timeliness, and compliance.
- Oversee monthly repayment cycles: QA repayment schedules, validate rosters, and deliver accurate repayment invoices to our partners.
- Manage manual exceptions (e.g., pay-by-phone with loan servicers), track exceptions, and help identify trends or inefficiencies to inform process improvements.
- Handle escalations such as reversals, failed transactions, and late employer funding; design playbooks to standardize responses.
- Advocate for gaps in our platform and collaborate with Product to scope and test platform improvements Partner with Finance to reconcile employer funds and repayment confirmations.
- Support Partner Success to ensure smooth employer repayment operations and resolve partner-related issues.
- Build and maintain standard operating procedure with a lens to continuously identify opportunities to improve efficiency and scalability.
What You’ll Need
- 3–5 years of experience in operations, customer success, or a related function (experience with financial operations or benefits strongly preferred).High attention to detail to ensure accuracy and clarity in operations.
- Comfort working across multiple SaaS platforms and basic Excel/Google Sheets knowledge.
- Excellent written and verbal communication skills, with the ability to adapt messaging across audiences (e.g., technical teams, cross-functional partners, external stakeholders).Proven ability to manage complex workflows with a high degree of accuracy.
- Experience identifying root causes of inefficiencies, designing solutions, and implementing scalable processes.
- Strong problem-solving skills with comfort navigating ambiguity.
- Balance of strategic ownership and hands-on execution.
- Empathy and professionalism when supporting employees navigating repayment or benefit programs
- .Willingness to become a subject matter expert in industry regulations and comfort in operating within a regulated field
- Bonus: Experience with student loan servicers, repayment vendors, or financial systems.
What We Give in Return
- Competitive cash and equity compensation
- Health benefits (medical, dental, vision)
- 401(k)
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow in a fast-paced, mission-driven environment
$95,000 - $135,000 a year
The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $95,000 to $135,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.
If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
