Business Analyst - Operations
Hawthorn, Melbourne
myprosperity – Operations /
Hybrid
myprosperity is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.
Founded in 2011, myprosperity partners with accountants and financial advisers to deliver their clients a tailored solution that integrates with every aspect of their financial world. myprosperity is on a mission to help households live their best financial lives. In a world of financial complexity and friction, we have emerged as the leading client portal solution to make it easier for households to collaborate with their advisers and accountants across all aspects of their financial lives.
While we’ve been around for 12 years, we continue to retain a ‘startup’ culture of innovation. We have a team of passionate and talented individuals working together to solve a big problem. According to CPA Australia’s ‘The Value of Advice’ report, if more Australians were able to access quality and affordable professional advice, we would be saving the Australian economy over $630 billion – definitely a problem worth solving.
As a Business Analyst - Operations at myprosperity you will play a critical role in optimising internal operations and supporting scalable growth. You will work cross functionally to analyse workflows, identify inefficiencies, and implement data-driven improvements that enhance customer experience and operational performance.
Responsibilities:
- Develop and manage continuous improvement activities and programs – taking a well-defined and measured approach to recommending changes across the business.
- Lead and manage cross-functional projects from initiation through to delivery, including developing and maintaining project plans and resources.
- Analyse and optimise end-to-end operational processes across the business and SaaS lifecycle.
- Collaborate with stakeholders to gather business requirements and translate them into actionable insights, project scope or next steps.
- Monitor key SaaS metrics (e.g., churn, NPS, activation rates) and provide insights to drive strategic decisions.
- Support the development and rollout of new operational initiatives, tools or integrations ensuring alignment with business goals.
- Maintain and improve internal documentation, process maps and knowledge centres.
- Assist in change management efforts, including stakeholder communication and training.
- Conduct post-implementation reviews to assess impact and identify further optimisation opportunities.
- Provide data and insights for executive and board level reporting
- Be the subject matter expert and support all projects involving our CRM across the business.
- Support our sales and growth team by analysing and providing recommendations to streamline and optimise sales processes and operational efficiencies.
Requirements
- Previous experience in business or sales operations role or similar
- Project management experience
- Previous experience in process improvement
- Strong quantitative and qualitative analytical abilities.
- Excellent oral and written communication skills
- Ability to work autonomously or as part of a team
- Strong self-motivation and organisation skills
- Strong problem-solving skills
- Ability to remain calm in fast-paced environments
- Strong interpersonal skills
Benefits and Life at HUB24 Learn more about our employee benefits HERE.
We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed!
The Recruitment Process:
- Acknowledgement email once your application has been submitted.
- Our Talent team will start reviewing your application, if unsuccessful you will be notified.
- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
- Should you require any accommodations to the recruitment process, please contact recruitment@hub24.com.au and one of our team will be in touch.
- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews.
- Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.
2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.
We have been nominated and placed on the BOSS Best Places to work list.
Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative.
HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you.
