Manager, Appraisal Quality Assurance

Roseville, CA /
ASG – Appraisal (Quality) /
Full-Time
The Manager of Appraisal Quality Assurance will be responsible for the successful day-to-day quality assurance operations and will report to the Sr Director of Appraisal Quality Assurance. This leadership position will be expected to meet agreed-upon product performance and P&L targets. In addition, this role will represent the Appraisal Quality Assurance Department both internally and externally. The successful candidate will think creatively, welcome new challenges and innovative ideas to advance the QA process, have a proven track record of hitting performance goals and lead by example. 

Primary Duties and Responsibilities

    • Execute on customer and agreed-upon performance targets on appraisal based products
    • Ensure that the Appraisal Quality Assurance Department delivers on negotiated SLAs and are a fluid part of the overall valuation process
    • Establish reporting routines for group performance to improve transparency and customer satisfaction
    • Create timely reports for and communication with business partners regarding quality metrics, pipeline status and other metrics to establish expectations with internal and external customers 
    • Ensure the Appraisal Quality Assurance Department runs in compliance with all legal, regulatory and HR requirements.
    • Ensure the Appraisal Quality Assurance Department conducts itself in a way that is consistent with Clear Capital’s core values
    • Develop and execute strategies and tactical processes and procedures, documentation and training materials as needed to align the department with business objectives, division goals and regulatory guidelines
    • Proactively motivate and develop staff
    • Represent Appraisal Quality Assurance Department during customer sales and support interactions  
    • Make decisions in personnel-related matters, such as employee performance reviews, promotions, terminations, etc. 

Required Qualifications

    • A minimum of 2 years leadership/management experience 
    • Preferred - Active Appraisal License/Certification
    • Demonstrated ability to hit product performance and P&L targets
    • Thorough understanding of industry risk, compliance and regulatory issues and challenges with the proven ability to remain current with regulatory changes
    • Detailed knowledge of industry best practice tools and technology for valuation scoring and quality review
    • Strong ability to analyze data and processes to create product performance and P&L wins
    • Proven track record of motivating and managing staff
    • BA or BS degree required preferred
    • MBA in business, operations, or management is a plus 

Required Qualifications

    • A minimum of 2 years leadership/management experience 
    • Preferred - Active Appraisal License/Certification
    • Demonstrated ability to hit product performance and P&L targets
    • Thorough understanding of industry risk, compliance and regulatory issues and challenges with the proven ability to remain current with regulatory changes
    • Detailed knowledge of industry best practice tools and technology for valuation scoring and quality review
    • Strong ability to analyze data and processes to create product performance and P&L wins
    • Proven track record of motivating and managing staff
    • BA or BS degree required preferred
    • MBA in business, operations, or management is a plus 


About Us

Clear Capital is the premier provider of real estate valuation, analytics, and technology solutions. Powered by its more than 45 years worth of information on nearly every U.S. metro, neighborhood, and property, Clear Capital’s solutions are trusted by community credit unions and billion-dollar financial institutions alike. Clear Capital is headquartered in Reno-Tahoe with a team of more than 500 nationwide, dedicated to going wherever it leads, and doing whatever it takes.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

Compensation
Salary commensurate with experience

Clear Capital is an equal opportunity employer