Customer Success Manager

Remote /
Customer Success /
Full-Time
At Clipboard Health (YC W17), we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote company of humble and hard working individuals to achieve our mission: to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it. We are proud to be supporting COVID testing locations and will be participating in the distribution of the COVID vaccine very soon!
Responsibilities:
Maintain relationships with our facilitiesSell shifts to facilites on a weekly basisGrow the total number of shifts that are requested and filled within your area of responsibilityWork with health care professionals and walk them through a 30-day orientation processHandle all disputes and incidents with your partner facilitiesManage a portfolio of clients on both sides of the marketplaceHandle all the billing and invoicing from facilities
Qualifications:
You have a passion for sales and customer successYou are excellent at creative problem-solvingYou care about the end to end customer experience on both sidesEagerness to learn and teach learnings across your teamDetail-oriented.Ability to communicate effectively, both orally and in writingDemonstrated ability to establish effective and cooperative working relationships built on trustComfortable making decisions independently
Annual Salary Range - $35,000 - $65,000
(Pnet.co.za - South Africa) Range is $1000-$3000 USD per month