Manager of Customer Support - Europe (100% Remote)

Central / Western Europe

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Customer Support Manager

  • What B2B SaaS product did you support for more than 2 years?
  • Describe how you would implement 1:1s with your team at Close. What would the agenda be? Who would set it? What would you like to accomplish?
  • What KPIs would you report upward about the health of support at Close?
  • What KPIs would you track at the individual level to ensure team members are performing well?

General Questions

  • Where did you hear about this role?
  • What countries can you legally work in? (Please explain if you have a visa)
  • What time zone are you located in?
  • Are there any circumstances preventing you from traveling internationally to a week long team offsite twice a year?
  • Describe your experience working remotely (How many years, 100%, part-time, etc.)
  • As we continue to grow, we want to hire individuals that can up-level our current team. What can you bring to the team on Day 1?

Additional information