Manager of Customer Support - Europe (100% Remote)
Central / Western Europe
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Customer Support Manager
What B2B SaaS product did you support for more than 2 years?
Describe how you would implement 1:1s with your team at Close. What would the agenda be? Who would set it? What would you like to accomplish?
What KPIs would you report upward about the health of support at Close?
What KPIs would you track at the individual level to ensure team members are performing well?
Where did you hear about this role?
What countries can you legally work in? (Please explain if you have a visa)
What time zone are you located in?
Are there any circumstances preventing you from traveling internationally to a week long team offsite twice a year?
Describe your experience working remotely (How many years, 100%, part-time, etc.)
As we continue to grow, we want to hire individuals that can up-level our current team. What can you bring to the team on Day 1?
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