Customer Support Engineer (100% Remote)

Central / Western Europe
support
Full-time

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Technical Support

  • In four sentences or less, describe your last customer facing position. (Key responsibilities, tools/practices used, and biggest learnings/takeaways.)
  • A customer writes in to tell you that they have a tremendous amount of duplicate lead records in Close, and asks if you can help them identify duplicates. How would you go about helping them identify these duplicates?
  • Explain the concepts of “Webhooks” and “API Polling” to someone non-technical. When are these concepts used? How do they differ?
  • Write a Python function that: (a) Takes an ISO-8601 UTC datetime string as a parameter (b) Uses the datetime library to convert the datetime to the “US/Eastern” timezone (c) Returns a string of the US/Eastern datetime in the format “month/day/year hours:minutes:seconds AM/PM”. For example, if you passed “2019-07-01T00:00:00Z” to the function, “06/30/2019 08:00:00 PM” would be returned.

General Questions

  • Where did you hear about this role?
  • What countries can you legally work in? (Please explain if you have a visa)
  • What time zone are you located in?
  • Are there any circumstances preventing you from traveling internationally to a week long team offsite twice a year?
  • Describe your experience working remotely (How many years, 100%, part-time, etc.)

Additional information