Solutions Architect (EMEA)

London, UK
Operations
Full-time

CloudHealth is looking for a highly motivated, goal-oriented Solutions Architect to provide pre and post-sales support for our customers. 

About You: You’re looking for the opportunity to bring your technical experience selling and/or supporting cloud products, services, and solutions to a bleeding-edge technology company with a crystal clear value proposition, incredible team, and amazing culture.

You will contribute to the successful evolution of the entire sales life-cycle:

Pre Sales:

    • Work in conjunction with the sales team as a key technical advisor and advocate for the CloudHealth platform while continuously improving the conversion rate from qualified opportunities to technical wins.
    • Develop and deliver engaging demonstrations in collaboration with our Sales and Training Teams to both business and technical users
    • Respond to functional and technical elements of RFIs/RFPs.
    • Present to prospects, customers and partners at external events, conferences, seminars, etc.

Onboarding:

    • Conduct and facilitate trials of our CloudHealth product, including defining, tracking and managing success criteria.
    • Convey customer feedback/requirements to Product Management and Engineering while also utilizing client-facing experience to help advocate and provide insight for future needs.

Post Sales:

    • Build stellar relationships with our Sales, Technical Account Management, Training, and Product teams as well as our business partners and customers as we look to foster a strong community environment.
    • Provide ongoing customer feedback and competitive intelligence to CloudHealth Tech’s product leadership team.
    • Participate in the right trainings, certifications and self-study needed to acquire and maintain the knowledge necessary to be effective.

You Have:

    • 3 - 6+ years of relevant experience successfully selling and supporting software products to IT organizations.
    • Previous experience in a pre or post-sales engineering or customer facing technical support position.
    • Strong data analysis skills and the ability /navigate spreadsheets to identify trends, outliers, correlations and reconciliation needs across large data sets.
    • An understanding of systems management products used to manage IT infrastructure, such as: Nagios, Chef, Ansible. Puppet, etc.
    • Experience working with Amazon Web Services (AWS) or equivalent cloud / data center experience is preferred, but not required.
    • Good practical understanding of cloud-centric architectures is preferred, but not required.
    • The ability to take complex pieces of technology and explain them in a simple and easy to understand way.
    • Solid verbal, written, presentation and interpersonal communication skills.
    • Intellectual curiosity, great problem solving skills and passion for continuous improvement.