Senior Implementation Consultant
United States
Customer Success /
Full-time /
Remote
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
Cloudinary is looking for a Senior Implementation Consultant to join our Professional Services team. In this customer-facing, delivery-focused role, you’ll lead Cloudinary implementations using our proprietary CLOUD methodology and internal delivery playbooks.
You’ll manage implementation delivery across a range of customer projects—collaborating with Solution Architects on complex engagements, and independently leading lighter ones from start to finish.
This is a role that combines:
Project leadership – You’ll own and drive delivery from kickoff to go-live.
Cloudinary product consultation – You'll help customers translate their goals into platform configuration and adoption.
Customer engagement – You’ll build trust and alignment through clear, professional communication, even in short, high-impact engagements.
You’ll thrive in this role if you enjoy turning complex onboarding projects into smooth, repeatable customer wins—using a mix of structured delivery, product know-how, and clear stakeholder collaboration.
Responsibilities:
- Lead Implementation Delivery: Own customer implementations from kickoff through go-live, following Cloudinary’s CLOUD methodology and internal delivery playbooks.
- Manage Project Scope & Timeline: Create and maintain implementation plans, coordinate internal and customer resources, and ensure alignment across stakeholders.
- Partner on Complex Engagements: Work closely with Solution Architects on more technical projects, ensuring project milestones are met while the SA leads architecture and integration.
- Own Simpler Implementations: Deliver light-to-moderate complexity projects independently, including platform configuration and enablement.
- Align on Business Value: Guide customers on how Cloudinary can support their goals, and ensure implementations meet project KPIs and success criteria.
- Facilitate Project-Based Engagement: Serve as the primary point of contact during the implementation phase, and ensure a seamless handoff to the ongoing account team (Customer Success, Account Management, and Support) at project close.
- Coordinate Internal Teams: Collaborate with Customer Success, Product, and Engineering as needed to resolve blockers and drive implementation success.
- Contribute to Practice Development: Help evolve Cloudinary’s delivery methodology by refining playbooks, creating templates, improving tooling, and supporting broader Professional Services initiatives (e.g., OKRs, enablement, retrospectives).
About you:
- East Coast Based
- 5+ years in SaaS implementation consulting, onboarding, or project delivery roles.
- Experience leading end-to-end SaaS onboarding or implementation projects. Exposure to digital media, DAM, or martech ecosystems is a plus.
- Strong customer engagement and facilitation skills, with experience aligning technical and business stakeholders.
- Comfortable supporting light technical configuration, asset tagging, and product use-case design.
- Experience with platforms like Cloudinary, Contentful, Adobe Experience Manager, or Shopify is a plus.
- Self-starter with strong organizational skills and the ability to manage multiple projects simultaneously.
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We have you in mind. As an employee, you will experience many benefits, including:
Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
