Chargeback Analyst (PCD/PWD)
São Paulo
Risk & Fraud Prevention – Chargeback /
Full time /
Remote
If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.
About CloudWalk:
We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.
We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!
This opportunity is aimed at professionals who identify as people with disabilities (PWD), and we currently have 1 position available.
What You'll Be Doing:
- Reviewing and analyzing chargeback claims, identifying fraudulent transactions, and taking appropriate actions to mitigate losses;
- Investigating and documenting chargeback disputes, gathering relevant evidence, and preparing responses;
- Collaborating with cross-functional teams to understand transaction data and identify fraud patterns or trends;
- Recommending and implementing strategies to reduce chargeback rates and prevent fraudulent activities;
- Maintaining accurate records and documentation related to chargeback cases;
- Monitoring chargeback-related KPIs and performance metrics to ensure effective chargeback management;
- Staying up-to-date with industry trends, regulations, and best practices related to chargebacks and fraud prevention.
What You Need To Succeed:
- Strong analytical skills and attention to detail to effectively investigate and resolve chargeback cases;
- Ability to work independently and as part of a team to handle complex chargeback issues;
- Knowledge of chargeback processes and regulations is a plus, but not mandatory;
- Familiarity with SQL, Python, or Ruby would be advantageous but is not a strict requirement;
- Previous experience in chargeback management or fraud prevention is a valuable asset;
- Excellent communication skills in English;
- Strong problem-solving skills to identify root causes and implement preventive measures;
- Fast learning capabilities to adapt to evolving chargeback trends and technologies.
We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.
