IT & Office Infrastructure Analyst
São Paulo
Technology – Security and Governance /
Full time /
On-site
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
At CloudWalk, we're building more than just a fintech company — we're engineering the foundation for innovation. With a predominantly remote workforce and a dynamic São Paulo hub for strategic events and collaboration, our physical infrastructure is a critical extension of our security, efficiency, and culture. Here, IT support goes far beyond fixing laptops — it's about engineering secure, scalable, and intelligent environments where technology enables people to thrive.
About the Role: This position is 100% on-site. Our office is located in Pinheiros-SP.
We're looking for an IT & Office Infrastructure Specialist who can master the complexity of a modern, hybrid work environment. You'll architect and manage enterprise-grade networks, automate workstation deployments, oversee inventory logistics, integrate smart building systems, and ensure the security of our office footprint — all while keeping operations fast, safe, and scalable. If you're passionate about blending infrastructure, automation, and physical security into a seamless ecosystem, this is your arena.
What You'll Be Doing
- Configure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.
- Monitor network performance, capacity plan for peak office usage, and troubleshoot connectivity issues proactively.
- Design and maintain structured cabling systems for reliability and future scalability.
- Manage on-site firewall configurations to protect office network perimeters.
- Lead PXE boot and preseed automation for fast and standardized OS deployments.
- Create and maintain golden images for Linux, macOS, and Windows endpoints.
- Integrate automated post-install scripts to ensure compliance and operational readiness.
- Maintain a real-time, centralized asset inventory covering workstations, peripherals, servers, and mobile devices.
- Manage the logistics of hardware deployment and retrieval, ensuring accountability.
- Administer API-integrated smart locks and access control systems.
- Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.
- Support office printing solutions and display/monitor setups for workstations and meeting rooms.
- Act as initial point of contact for office-related security incidents, coordinating with Security & Governance team.
- Document processes and maintain a knowledge base for internal use.
- Support day-to-day office operations in collaboration with the Facilities team, including maintenance coordination, vendor management, and general workspace upkeep.
- Assist in planning and executing workplace improvements, employee experience initiatives, and space optimization projects.
- Ensure that office infrastructure and environment align with health, safety, and accessibility standards.
What You Need to Succeed
- Strong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.
- Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.
- Confident managing Linux, macOS, and Windows environments in an enterprise setting.
- Hands-on experience integrating and managing IoT and access control systems via APIs.
- Proven ability to implement and manage comprehensive IT asset inventories and logistics.
- Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.
- A proactive attitude towards security in both physical and digital spaces.
- Ability to work closely with cross-functional teams, including Security, Facilities, and HR.
- Excellent organizational and communication skills to support office operations and facilities coordination.
Nice to Have
- Experience with cloud infrastructure management and integration with on-premises systems.
- Background in network security auditing or penetration testing.
- Knowledge of automation tools like Ansible, Puppet, or Chef.
- Experience with containerization and virtualization technologies.
- Familiarity with ITIL frameworks and service management principles.
The Future We See:
At CloudWalk, the office is not just a workspace — it's a smart hub that embodies the future of hybrid operations:
Zero-touch onboarding for workstations and employees.
AI-driven physical security systems integrated with HR and IT operations.
Intelligent network infrastructure that adapts to real-time needs.
A seamless blend of physical and digital security creating a frictionless yet highly protected environment.
Smart facilities that enhance collaboration while optimizing resource utilization.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.
