IT Support & Infrastructure Analyst
São Paulo
Technology – Security and Governance /
Full time /
On-site
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
This position is 100% on-site. Our office is located in Pinheiros-SP.
We're looking for an IT Support & Infrastructure Analyst who can master the complexity of a modern, hybrid work environment. You’ll be responsible for providing high-quality support to our internal users, maintaining endpoint devices, and managing the foundational technology that powers our workspace — including networks, access systems, and automation tools.
If you're passionate about blending infrastructure, user support, and physical security into a seamless tech experience, this is your arena.
What You'll Be Doing
- Provide technical support to internal users, including hardware and software troubleshooting, system access, and issue resolution across macOS, Windows, and Linux.
- Perform maintenance, configuration, and repair of workstations, peripherals, and mobile devices.
- Configure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.
- Monitor network performance, plan for capacity, and proactively troubleshoot connectivity issues.
- Design and maintain structured cabling systems for reliability and future scalability.
- Manage on-site firewall configurations to protect office network perimeters.
- Lead PXE boot and preseed automation for fast and standardized OS deployments.
- Create and maintain golden images for Linux, macOS, and Windows endpoints.
- Integrate automated post-install scripts to ensure compliance and operational readiness.
- Maintain a real-time, centralized IT asset inventory and manage logistics for hardware deployment and retrieval.
- Administer API-integrated smart locks and access control systems.
- Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.
- Support office printing solutions and display/monitor setups for workstations and meeting rooms.
- Act as initial point of contact for office-related security incidents, coordinating with the Security & Governance team.
- Document processes and maintain a knowledge base for internal use.
What You Need to Succeed
- Strong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.
- Experience providing end-user support and managing a helpdesk-style ticket flow.
- Familiarity with workstation maintenance, hardware repairs, and OS configuration (macOS, Windows, Linux).
- Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.
- Hands-on experience integrating and managing IoT and access control systems via APIs.
- Proven ability to implement and manage comprehensive IT asset inventories and logistics.
- Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.
- A proactive attitude towards security in both physical and digital spaces.
- Ability to work closely with cross-functional teams, including Security and HR.
- Excellent organizational and communication skills.
Nice to Have
- Experience with cloud infrastructure management and integration with on-premises systems.
- Background in network security auditing or penetration testing.
- Experience with containerization and virtualization technologies.
- Familiarity with ITIL frameworks and service management principles.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
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