🛡️ Trust & Safety Lead

Remote (US-based) or San Francisco, CA /
Trust & Safety /
Full-time employee
Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.

Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, CNBC, and WIRED. Today, we are a small and productive team with a strong background in consumer products. We are well funded, with recent backing from top-tier VCs and many of the best angel investors from Silicon Valley and beyond. 

As we open up Clubhouse to the whole world, we are seeking to add a few extraordinary people to our growing team. If you think you would be a good fit, please let us know! 🙏

The Role

As lead on the Trust and Safety team, your work will ensure content and conversations in Clubhouse are safe. You will build processes, oversee escalations, and build a team to evaluate all types of content to ensure our policies are upheld and carry through enforcement actions as needed.

In this role, you will report to our Head of Operations, Dan Ashton, and will work closely with a cross-functional team. During the pandemic, we are working remotely. This role will be open to both local and US-based, remote candidates. We will have an office in San Francisco when we are able to safely reopen our office for those who prefer to work in person.  

Who you are

You’ve tackled trust and safety challenges first-hand. Whether you’ve been a trust and safety lead at a consumer tech company, managed teams moderating content for diverse digital communities, or excelled in another fast-paced operational leadership role, you’ve had experience prioritizing user safety at an individual, community, and network level. You thrive at grasping complex situations, making tough calls, and taking action.

You’re a systems-thinker and a strong communicator. You can learn new systems, frameworks, and processes quickly. You solve problems methodically, and value accuracy, consistency, and fairness. You’re a strong written communicator; you can capture the essence of complex situations fast and communicate with sensitivity.

You bias towards action. You like to build and ship - favoring practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast.

You’re an inspiring leader. You are excellent at building teams, coaching individuals, and helping them perform, while building a positive and high-trust culture that allows people to do the best work of their career.

You’re scrappy and entrepreneurial. You thrive in fast-paced environments and are comfortable with not knowing the answer to something. You are willing to roll up your sleeves no matter what the challenge is.

You take pride in what you do. You care deeply about your work. If something seems off, you come up with a good solution and fix it without being asked to do so. You’re proactive with suggestions and people know they can count on you to get things done.

You enjoy your work. You love what you do, think about it in your free time, and often find yourself building at strange hours—not because you feel you have to, but because you’re so excited to create something big for the world. Your favorite thing to do is to take on a huge challenge and pull it off.

You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.

What you will do

In this role, you will play a key part in scaling our Trust and Safety efforts and improving Community Health globally. On any given day, you might be handling complex investigations into multiple categories, mentoring teammates, diagnosing metrics and finding ways to improve them, or working alongside our policy and engineering teams to shape the guidelines, tools, and products that will drive our enforcement. You will be responsive to emergency situations. You’ll also help build our trust & safety policies and processes to scale.

You’ll grow and improve rapidly. At Clubhouse you’ll be working with an incredible team, who love to learn from and teach each other. You’ll find yourself stretching to new areas, immersed in feedback, challenged by your teammates, and growing your skills on a daily basis.

You’ll be an owner. We believe in hiring people and giving them as much responsibility as they can handle. You will make sure we have principled, clear, and efficient decision-making processes across categories. You will own difficult decisions and move quickly to resolve issues. You’ll hear opposing views and make tough calls, explaining them clearly to our team and our users in a clear and understandable way. You will have a direct impact on the safety of millions of users globally. 

You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. When the telephone was invented, it suddenly allowed people to speak with others across the world. Thanks to FaceTime, grandparents everywhere can now watch their grandchildren grow up. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings people’s voices together for deep and meaningful conversations, creates new relationships, builds empathy across cultures, entertains people, and helps people develop ideas that change the course of their lives.

As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!