🛡️ Trust and Safety Operations

Remote (US-based) or San Francisco, CA /
Operations – Trust & Safety /
Full-time employee
Clubhouse is a new type of social product based on voice. It allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world.

Our early users love the product and we have been featured in publications like The New York Times, Forbes, The Telegraph, TechCrunch, CNBC, and WIRED. Today, we are a small and productive team with a strong background in consumer products. We are well funded, with recent backing from top-tier VCs and many of the best angel investors from Silicon Valley and beyond. 

We are seeking to add a few extraordinary people to our growing team. If you think you would be a good fit, please let us know! 🙏

The Role 

As a member of the Trust & Safety Operations team, you will build and manage policies, processes, and scaled solutions for global operations to keep Clubhouse safe.

In this role, you will report to our Head of Trust and Safety Operations and will work closely with Product and Policy teams. We are a remote friendly-company — with our headquarters in San Francisco, a second office in LA, and a strong commitment to ensuring people can do great work here and thrive without having to live near an office. This role is open to candidates across the U.S.

Who you are  

You have experience tackling trust and safety challenges first-hand. You have launched policies, built new processes, and have driven operational excellence within the trust and safety space. You have a commitment to upholding policies and ensuring quality decisions are applied to content at scale. You excel at grasping complex situations, making tough calls, and taking action. 

You’re passionate about building safe spaces for everyone. You have a passion for trust and safety in online communities and believe spaces should be safe for everyone. You’re committed to building a healthy ecosystem and creating great user experiences around the world.  

You understand people, emotions and social products. You consider how content and policies make people think, feel, and act, considering diverse audiences. You’re knowledgeable about social networks but excited to look at things from a fresh perspective and think through the nuances and challenges of real-time audio. 

You’re a systems-thinker and a strong communicator. You can learn new systems, frameworks, and processes quickly. You solve problems methodically, and value accuracy, consistency, and fairness. You’re a strong written communicator; you can capture the essence of complex situations fast and communicate with sensitivity. 

You thrive in an entrepreneurial environment. You enjoy fast-paced environments where new issues can arise without notice. You think on your feet and can turn things around fast. You are comfortable building from scratch, creating structure amidst ambiguity, and leveraging experience while adapting to new situations. 

You have good values and care about doing the right thing. You value people with strong ethics and go out of your way to make others feel welcome. You enjoy hanging out with your teammates, are low-ego, and make the workplace more fun.

What you will do 

You’ll ensure content and conversations in Clubhouse are safe. You’ll provide end to end management of Clubhouse policies: from working with Policy Development to craft policies, to operationalizing enforcement, to building out comms to our users. You’ll evaluate user feedback, monitor trends, and proactively identify risks and work with the team to address them fast. You’ll be a part of the critical mission to protect users by managing policies such as hate, harassment, and violent extremism. 

You’ll provide critical insights for trust & safety policies and processes. Whether you’re testing a new user reporting flow, implementing a new escalation pathway, or monitoring community health, you’ll be amazed by the big impact you will have and the opportunities to grow with the team. 

You’ll be a voice for Clubhouse users and communities. You will engage directly with Clubhouse users in a critical part of their experience, ensuring our policies, reporting procedures, and communications are clear, accessible, and effective. You’ll be a critical voice on user safety to the trust & safety team and the entire company. 

You’ll shape the product and culture. Everything we build is shaped by the experiences of our user community. You will leverage your first-hand knowledge on user safety to inform product, policy, and systems development. You’ll see firsthand the impact your work has on how users engage with each other and the product. Your perspective and voice will always be heard. 

You’ll be an owner. We believe in hiring amazing people and giving them as much responsibility as they can handle. Whether you’re tackling a complex trust & safety report, helping draft new policies, or proposing new safety features, we will trust your judgment, give you autonomy, and always have your back. 

You’ll create something meaningful. Social products allow people to connect in ways that were never before possible. At Clubhouse, you’ll be figuring out something entirely new for the world—a positive product that brings diverse people together for deep and meaningful conversations, creates new relationships, builds empathy, entertains, and helps people develop ideas that can change their lives.  

As an early team member at Clubhouse you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you might be a good fit for our team, we’d love to hear from you!