IT Support Engineer

Provo, UT /
G&A – IT /
Full-time
About Us

Coalition is the leading provider of cyber insurance and security, combining comprehensive insurance and proactive cybersecurity tools to help businesses manage and mitigate cyber risk. Coalition’s unique product offerings combine best-in-class insurance and proactive cybersecurity tools to help keep businesses safe. Cyber losses cost the global economy upwards of $1.5 trillion each year, and yet the majority of businesses are under-insured and under-prepared to manage and mitigate the risks of an increasingly digital world. Coalition is addressing this gap by providing no-cost cybersecurity tools to prevent losses, security and incident response services to contain them, and comprehensive cyber insurance to help organizations recover. We have over 25,000 customers, ranging from small and mid-sized businesses to Fortune 500 companies. 

Founded in 2017, Coalition has raised $125M from a number of top tier global investment firms including Ribbit Capital, Greenoaks Capital, Valor Equity Partners, Felicis Ventures, and Vy Capital.  Headquartered in San Francisco, Coalition’s team is distributed across more than 15 locations globally, including Austin, Washington DC, Denver, Canada and Portugal.

About the Role

We are looking for an IT Support Engineer (San Francisco, CA or Provo, UT) who is able to perform endpoint management (policy, security, and inventory) and SaaS system management and configuration across our rapidly growing startup.

Responsibilities

    • User onboarding / offboarding / account provisioning
    • Mac laptop coordination / MDM oversight & scripting
    • SaaS administration (JIRA, Confluence, Gsuite, among others)
    • Inventory management / tracking
    • Helpdesk functions to support employees
    • AWS environment auditing, support, asset reporting

Requirements

    • 3+ years of combined experience IT Support Engineer/IT Help Desk/SaaS Administrator roles
    • Helpdesk experience, you must be comfortable provisioning and troubleshooting Mac laptops
    • Experience scripting with Fleetsmith and/or JAMF 
    • Experience managing various endpoint protection AV products
    • Experience managing Gsuite for business
    • Familiar with task management and ticketing systems like Jira, Trello, etc
    • Ability to track inventory, provision and prep Mac laptops and drive onboarding process efficiency
    • Ability to scope and plan small to medium sized projects
    • Solid communication skills

Bonus Points

    • Experience managing user directories e.g. LDAP, Identity Provider/SSO systems like Okta, Duo, Auth0
    • Basic knowledge of networking, systems engineering, and AWS
    • Understanding of security ramifications across distributed SaaS systems and basic information assurance techniques
    • Experience writing shell and/or Python scripts. Ideally, we want to hire someone who wants to automate the provisioning steps for onboarding new employees
    • Experience with cloud vendors, especially AWS. This role may allow for some SRE/cloud automation work as well, although that will be secondary to the IT support  and SaaS administration work
    • Familiarity with Linux is a plus

Perks

    • Enjoy a highly fulfilling, mission-driven culture
    • Health, dental, and vision benefits for you and your family
    • Life insurance and disability benefits
    • Paid Parental Leave
    • 401(k) plan
    • Wellness and commuter benefits
    • Flexible working hours
    • Open vacation days
    • We embrace distributed work; some benefits will vary by location
    • You are an owner! We offer stock options to each of our employees 
    • More details at https://www.coalitioninc.com/careers
Why Coalition?
 
We are all here to build something we believe in and to make a company that will last. We’re also assembling a team of expert incident responders, threat and malware researchers, and security analysts to protect our customers before, during, and after a cyber incident. Our goal is to harness the power of technology with the safety of insurance, to provide the first holistic solution to cyber risk. Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership and work for one another. We are always looking for collaborative, inquisitive and dedicated individuals to join our team.
 
Recent press releases: 
https://news.crunchbase.com/news/coalition-secures-90m-series-c-at-890m-valuation-to-grow-cyber-insurance-platform/
https://www.forbes.com/sites/amyfeldman/2020/05/28/next-billion-dollar-startups-2020/
 
Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.