Head of Software Engineering

Technology – Software Engineering /
Full-time /
Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As the leader for the Software Technology organisation, you will play a pivotal role in defining the software strategy and guide the engineering practices. You will oversee and manage the software development team and provide leadership and guidance ensuring the delivery of high quality work that align with our business strategy and objectives.

Reporting into the Chief Technology Officer, you will work with a variety of stakeholders across our global business.

Individual Accountabilities

    • As the Head of Software Engineering you will be responsible for providing strategic direction and leadership to the engineering team.
    • Setting clear objectives and goals for the engineering in alignment with company objectives.
    • Fostering a culture of performance, innovation, and continuous improvement within the engineering team.
    • Own technology governance for application and solution architecture helping ensure the right solutions are thoroughly considered 
    • Foster strong collaboration between engineering and other departments to ensure seamless product development and delivery.
    • Own the security standards of the software solutions, ensuring the latest security standards are adhered to
    • Stay updated on emerging technologies and industry trends to drive innovation and maintain a competitive edge
    • Drive the technical roadmap independent to product to ensure that the software continue to evolve keeping up with the latest standards, innovations and efficiency areas.
    • Promote best practices, coding standards, and architectural principles across the engineering team
    • Act as a technical advisor to senior management and customers on engineering-related matters

Qualifications and Experience

    • Proven working experience within large scale engineering teams
    • Experience in managing large scale engineering teams and creating a performance culture
    • Background in developing software fit for enterprise level usage,  SaaS experience preferred 
    • Delivering software via agile software development methodologies
    • Strong technical experience and a passion for getting involved in the details and demonstrated expertise in systems architecture with a robust understanding of key technical principles with in-depth knowledge of cloud, security, scalability, and system reliability
    • Experience in application and solution architecture 
    • A track record of strong execution and delivering results working with key business stakeholders to understand the product vision, customer outcomes and aligning the technology stack accordingly
    • Driving clarity from high-level requirements and providing direction in an ambiguous environments
    • Exposure to enterprise level customers a preference 
About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).