Account & Business Development Manager

Sydney /
International Markets Client Services – ANZ Market /
/ Hybrid
Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Job Overview

In this role, you will work within our Sales & Project Team. You will manage and service our list of high-profile clients, as well as identifying and developing new business and growth opportunities in Australia & New Zealand.
In this role, you will be the single point of contact for our clients, building relationships through meaningful engagement and a customer-focused approach.
You will be responsible for identifying and developing new business growth opportunities.
The role encompasses the entire sales process from lead generation, through to project scoping, quoting, and client relationship management.
You will be attending pitch meetings with new and existing leads, as well as arranging meetings with our key clients to drive additional sales opportunities and to promote our signage and digital product offerings. You will develop an in-depth knowledge of our products and services in order to consult with our client regarding solutions we can provide. Support will be provided by our Delivery Team to assist you with some of the project management and administration tasks within our ERP system.
Interstate travel will be required subject to COVID restrictions and Company Travel Policies in place at the time. Company Credit Card provided. Laptop and Phone provided. No car provided. Sydney based in our Head Office.

Essential duties and responsibilities

    • Building our network of key-accounts in market
    • Conduct planned face to face client meetings with both new and existing clients where required (travel will be required)
    • Manage a high-profile client and continuously improve our client relationship by providing exceptional service and consultation
    • Single point of contact for our clients, generating sales opportunities through market visits and assisting with general service and support for our clients.  
    • Work with our estimating team and quoting projects in line with clients brief and budget
    • Achieve set sales targets and KPI’s.
    • Provide monthly sales and stock forecasting
    • Project scoping, estimating and preparing of quotations using our ERP system – Exact.
    • Maintain effective and accurate communication throughout the entire duration of projects
    • Communication and coordination with other internal departments – projects, logistics, warehouse, purchasing, finance

Experience, Skills and Qualifications

    • Proven experience in Sales or Account Management role
    • Existing portfolio of key-accounts/clients
    • Previous experience in the Signage, Shop fitting or Construction industries is desirable
    • Proven experience in Estimating is a nice-to-have.
    • Excellent customer service skills, including the ability to handle customer complaints and solve problems.
    • Ability to interpret tender and construction drawings


    • Excellent communication (written and verbal) and presentation skills.
    • Excellent negotiation skills.
    • Proficient with Microsoft Office Suite.
    • The ability to work autonomously and as part of a team.
    • A current Australian driver’s license.
About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).