Project Coordinator NSR
Chicago, IL
Technology – Deployment and Support /
Full-time, Permanent /
Hybrid
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
A critical member of the Deployment function, the Project Coordinator for New Store/Remodels is responsible for ensuring all transactional activities relating to the deployment of new stores/remodels to our customers is managed in full & on time. The role works with Account Coordinators to ensure all deployment costs are captured in sales orders for billing purposes, works with service partners (installers, expediters, etc.) to ensure all required documentation (site surveys, change orders, verification reports, etc.) is received in full and on time to ensure new store & remodel dates into each customer are achieved. The role escalates to Deployment Managers in a timely fashion, bottlenecks & constraints in the new store or remodel process to meet schedules at the first promise date. The role is supported by our global supply chain shared service office for the timely processing of Plan to Pay transactions in the global ERP toolset. Critical to the success of this role is the timely delivery of transactions to support third-party activities through the deployment process. The role works across several Deployment Managers to manage the service provider & customer interactions for each reference site, which is aligned with revenue target dates
Responsibilities:
· Processes all Play to Pay (PtP) transactions in EXACT to support the deployment process of new store & remodel sites, this extends to site surveys, site verification & variation requests
· Coordinates with third parties the timely execution of deployment activities to ensure new store & remodel dates are achieved to meet first promise dates
· Escalates bottlenecks & constraints to Deployment Managers for escalation to builders & customers.
· Works with our remote shared service supply chain function, for flex capacity to ensure all transactions are processed so that deployment activities are not delayed
· Supports several Deployment managers at a reference site level, to ensure deployment dates are achieved in full, on time, and budget
· Executes timely requirements to policy, for all third-party transactions
· Where necessary, supports Finance teams in reconciling overdue accounts and ensures transactions are followed up for batching processes relating to service providers.
· Works with internal functions & install providers to execute red-line reporting of new store activities
· Closely works with the Deployment PM on administrative tasks such as tracker updates, following up with FEE’s for permits, and survey-related coordination. Communicates heavily with FEE on changes
· Works with account coordinators to ensure all costs are captured on sales orders for billing purposes
· Works with supply chain, ensures all HW is delivered to site in full on time to support install deadlines
· Works with Deployment Managers, and gathers external documentation required to keep each install on track
· Where necessary, supports account coordinators with documentation necessary for franchisees & third-party construction vendors
· Works with shared services to ensure all PtP transactions are processed in full & on time
· Works with the install, construction partners & finance to ensure no overdue invoices and prevent work schedules from being delayed
· Aligns with Account Coordinators on customer coordination & communication
Qualifications & Experience:
· 3+ years experience in installation, deployment, or construction management fields
· Commitment to excellence, high standards & customer service to exceed expectations
· Strong communication skills, able to work to tight deadlines across a diverse group of external parties
· Sound knowledge of ERP transactional processes which support Plan to Pay (PTP) processes
· Excellent written and oral communication skills
· Strong organizational, problem-solving, and analytical skills
· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
· Good judgment with the ability to make timely and sound recommendations to management teams
· Ability to work independently or as a member of teams to deliver on tight timelines
· Experience working with remote offsite teams is an advantage
· Ability to present dashboards & status reports with clarity to avoid surprises
· Proficient use of Microsoft Office Toolsets (especially SharePoint & Teams collaboration apps)
· The management of all transactional processes & tasks as they relate to deployment activities for PtP processes
· The capture of all costs for deployment, freight & installation for invoicing per site, relating to new stores
· Installers & construction teams to meet installation dates
· Coordinators ensure all costs are recovered in sales order billing
· Supply chain to ensure HW is delivered to the store
· Creation of PO’s in EXACT for all deployment activities, e.g. site surveys, change orders, site verification
· Reporting of deployment schedules and KPI dashboards
· Escalation to Deployment Management of roadblocks, variations & change order requirements
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
