Vice President of Delivery
Sydney
Technology – Delivery /
Full-time, Permanent /
Hybrid
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The VP of Software Delivery is responsible for overseeing and managing the delivery of IT and business solutions to clients across the globe. They will play a pivotal role in the strategic planning and alignment, overall program and project management, play a cross functional leadership role with Software Engineering and Product as well as develop best practice process and methodologies for the delivery of projects.
Individual Accountabilities
- Provide strategic direction aligning product vision, engineering roadmaps and client needs, while ensuring the smooth delivery of software programs of work
- Lead the delivery of strategic technology projects and programs, ensuring effective management and realization of benefits
- Establish and promote best practice methodologies and standards for enterprise delivery, including Agile frameworks, continuous improvement methodologies, and governance practices that enhance quality, efficiency, and speed
- Proactively monitor project performance metrics, identify opportunities for improvement, and implement corrective actions to ensure the success of projects and programs
- Ownership of Budget and forecasting for enterprise delivery initiatives including optimisingresource allocation, controlling costs and ensuring financial sustainability across projects
- Develop, implement, and maintain technology delivery objectives, goals and roadmaps aligned with Coates' strategy and vision
- Engage regularly with executive leadership and key stakeholders to align on the status and roadmap of the Software portfolio, ensuring alignment with business objectives and outcomes
- Oversee and manage Technology Line 1 Risk, ensuring that all technology processes, including development and release cycles, comply with risk management frameworks and internal policies
- Lead the Release and Environment Management function, ensuring the seamless deployment of software across environments, managing dependencies, and optimizing release schedules
- Leadership of the Business Analysis Practice
- Promote a culture of performance and continuous improvement within the Delivery organisation
- Establish and manage project delivery teams with internal and external partner resources, ensuring the effectiveness of onshore and offshore delivery models where applicable
- Mentor and develop a team of delivery leaders, focusing on personal growth opportunities, career ambitions, and coaching
Qualifications and Experience
- 15+ years in Program Management and/or technology delivery with 5 years of experience leading large and complex technology portfolios
- Experience in Agile, Waterfall and hybrid program delivery models
- Demonstrated experience working with Agile principles including an understanding of the values of individuals and interactions over process and tools
- Extensive experience in running major programs with matrix reporting
- Demonstrated ability in driving strategic vision and translating organisational goals into delivery strategy, aligning initiatives with business objectives
- Experience engaging with C-suite executives and presenting executive reports
- Experience managing budgets of $20m+
- Experience managing a large portfolio of up to 5 diverse projects of work
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).