Senior Director of Quality Assurance
Sydney
Technology – Quality Assurance /
Full-time, Permanent /
Hybrid
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
As the Senior Director of Quality Assurance, you will be responsible for establishing and continuously improving the test practice, including the development of customized Quality Assurance frameworks that align with the unique processes and workflows needed to deliver high-quality software products for Coates' clients.
The role will provide leadership and key objective measures to identify and address gaps in project delivery, conducting audits to ensure that products meet customer expectations, and ensuring compliance with industry standards. They will promote best practices in testing and quality assurance, overseeing the entire software testing and QA processes within the organization. The position drives the development of testing strategies, ensures the consistent delivery of high-quality software, and leads the QA team.
Individual Accountabilities
- Develop a foundational test catalog for delivery and BAU systems.
- Develop and implement comprehensive test strategies and plans that align with company’s goal and project objectives
- Define test objectives, scope, and criteria for success.
- Identify and prioritize testing activities based on project timelines and risks
- Review and uplift the defect management process to standardize the lifecycle and ownership of issues within release delivery.
- Hold the development teams accountable for investigating, reproducing and resolving issues.
- Hold the Business Analyst /requirements gathering teams accountable for ensuring requirements are in a testable state and rework levels are within +- 15% of a release timeframes.
- Ensure fixes are verified and that they meet expected customer quality standards.
- Define and track key quality metrics to measure the effectiveness of testing activities.
- Establish continuous improvement testing frameworks based on metrics and feedback.
- Mentor and guide QA engineers, providing technical assistance and career development
- Foster a culture of continuous improvement and innovation within the QA team.
Qualifications and Experience
- 10+ years in a senior software quality assurance leadership position
- 10+ years managing Senior Test Managers
- A bachelor's degree in computer science, information technology or a related field
- Extensive knowledge of quality control and quality assurance methods and techniques
- Experience with auditing, inspection, and testing processes
- Proficiency in test automation tools and frameworks (e.g., Selenium, JUnit, TestNG).
- In-depth understanding of software development life cycle (SDLC) and Agile methodologies.
- A high level of knowledge of programming languages for test automation (e.g., Python)
- Detailed knowledge of SQL
- Proven successful experience in developing test plans and conducting system and integration testing
- Experience with issue tracking systems with extensive use of JIRA
- Experience with procurement to secure new tools/partners as needed,
- ISTQB Advanced Test Manager certification (CTASL-TM)
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
