Junior Content Project Manager
Paris
International Markets Client Services – France Market /
Full-time, Permanent /
Hybrid
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
Piloter la livraison de contenus digitaux pour l'un de nos grands comptes en France, collaborer avec nos équipes locales & globales, et garantir une expérience client fluide sur nos solutions digitales.
Responsabilités :
Responsable du bon déploiement des contenus en production de la phase de réception du brief au déploiement en production.Point de contact auprès des équipes internes et client pour toutes les demandes liées aux services de gestion des contenus.Garant de toutes les évolutions du parcours client.Analyse des besoins du client et leur proposer des recommandations adéquates.Priorisation des demandes et respect des timings.Maintenir à jour la documentation et respecter les processus établis.Support: résoudre ou escalader les problèmes de contenus rencontrés par les restaurants.Facturation : collecte de données pour toutes les demandes de gestion de contenu
Compétences clés:
Capacité à gérer plusieurs tâches en parallèle et prioriser efficacement.Bon niveau d'anglais à l'oral et excellent à l'écrit (collaboration dans un environnement international avec équipes internes en Australie en Chine et aux Pays-bas)Approche rigoureuse, structurée et orientée solutions.Connaissance des systèmes de gestion des contenus (CMS)Clarté et concision dans les échanges écrits et oraux.Capacité à collaborer avec différents interlocuteurs et à être force de proposition
Profil recherché :
Bac + 5 en marketing digital, communication et/ou gestion de projet.Première expérience (stage ou alternance) dans un rôle similaire est un plus.Intérêt pour le digital et l’expérience utilisateur.
English Translation:
The Junior Content Manager plays a key supporting role in the planning, development, and execution of content strategies across digital platforms for Coates Group clients, including McDonald’s. This position helps ensure the timely, accurate, and high-quality delivery of content that enhances the customer experience across all digital touchpoints.
This role will be responsible for
- Stakeholders collaboration : External (Markets) & Internal (Content Managers, support, operation teams) point of contact for content services related requests
- Involvement in continuous Content management for BAU markets (Campaigns, change requests etc)
- Logging & prioritizing requests in collaboration with Content services team, managing content delivery timelines with the customer
- Ensuring that multiple requests are managed/ completed across European markets and meet deadlines.
- Being an expert of customer journeys on Switchboard to be able to determine appropriate solution and make relevant recommendations to clients
- Performance reporting (content requests tracker is kept up to date)
- Data collection for new store locations (Software installations)
- Directing client escalations and issues to relevant internal teams
- Workload management – be able to anticipate and rise alerts on time
- Invoicing : data collection for all content management requests, making sure invoicing file is up to date and content requests are correctly invoiced.
Qualifications and Experience
- A Bachelor’s Degree in Business Administration or Computer Science, or 3-5 years of equivalent work experience.
- Experience in the digital signage and integration technology industry is desired, but not required
- Proven experience in a similar role within an operational or operational support or in a customer-facing environment
- Demonstrable experience working on enterprise digital software projects.
- Front-End web design experience preferred but not required
- Proven experience and knowledge of one or more Agile frameworks
- Environment with a strong knowledge of the software development processes.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
