Client Engagement Director
New York, NY
CO:COLLECTIVE – Client Engagement /
Full-time /
On-site
co: is a creative and strategic partner for organizations of all kinds looking to define their next chapter. In the face of today's polycrisis, we help organizations build resilience across every dimension of their organization -- their business strategy, their brand, their workforce and culture, and the way they engage all of their key stakeholders today and in the future. As a certified B Corp, we are committed to using business as a force for good and work to empower our clients to do the same.
The role
A hybrid strategic relationship manager, business leader, and creative process jedi. You’re at your best when leading multidisciplinary teams to build business innovations from inception to completion, with the ability to exhibit both big-picture strategic thinking and attention to minute detail.
Reporting into the Head of Client Engagement, this role works closely with co:’s seasoned executives and C-Suite clients to build and grow their business. This person will be the center of gravity to drive that growth, recognizing short and long term opportunities for our business and our client’s business. Poised and the epitome of a team-player, always keen to roll-up your sleeves and add value when opportunities arise.
You'll work as part of a multi-disciplinary team that sits at the center of our business, working across our three offerings; Business and Brand, Experience Design, and Organization and Culture Design. You will work on a project basis across multiple clients helping to define overall brand strategy, offering pipeline and positioning, go to market plans and much more.
Who you are
You have mastered running multiple well-operated, fast-paced projects, and are flexible and adaptive when changes arise while also being a master of planning and organization. You are a pro communicator, well-versed at balancing the nuances of keeping a team on track while helping clients see through the trees.
You have experience in an Account Supervisor or Account Director role in a creative organization and are comfortable going from uber project manager, keeping everything and everyone on track, to playing a critical role as a sounding board for C-Suite clients looking to talk through strategic and creative business problems.
Nimble, adaptable, dynamic, and sharp, are just a few of the words others have used to describe you. You’re excited to work in a non-traditional environment, where the creative takes on many forms. You think of your workplace as more than a workplace; it’s a community. One that shares a Thanksgiving meal together, celebrates big wins with champagne, is borderline nutty when it comes to the Halloween contest, brings their outside passions in for others to support, and truly supports each other to grow.
What you’ll do
co: is a fast-paced, collaborative environment, which requires wearing many hats. Below are some responsibilities you can anticipate:
- Develop a thorough understanding of our clients’ businesses - from mastering the competitive landscape to having insight into their business strategy, you’ll be privy to what makes the organization successful and our role in catalyzing its growth, building trust with co’s clients both within and outside the scope of a given project
- Be responsible for driving the project management: the people, processes, and tools needed to get the job done in a timely and effective manner, including developing and deploying business best practices across multiple work streams that span all of co:collective’s three practices – Business & Brand, Experience Design & Org and Culture
- Drive day-to-day project management for two to three concurrent projects and clients. Serve as the central point for information sharing across internal work streams at co: and with the client. Manage the teams bandwidth, as well as project profitability
- Design and run in internal and client meetings and provide detailed, clear and actionable reports
- Update status and client reports, track milestone achievement, and help quality-control deliverables
- Facilitate administrative responsibilities as necessary for key meetings (meeting prep, confirming attendees, video/conference call logistics and more)
- Build meaningful cross-functional relationships internally at co: to stay current as a voice of our offerings and capabilities
- Take ownership of sharing project learnings with internal teams and client
- Driving organic growth with existing client roster, including identifying opportunities for follow on work and/or building new relationships with a wider set of clients. This includes owning the proposal for client business opportunities, and being able to present the approach to senior stakeholders.
- Serve as an internal thought partner to cross functional strategy and creative teams, providing input on work as it comes together to push it from good to great
What you’ve done
- Had 6-8 years experience as an Account Director or Client Services Director within a brand strategy, advertising, creative, or communications agency. You are known to be a client whisperer and have managed clients at all levels, notably VP and above
- Honed your communication skills (verbal and written); you have a confident and polished presentation manner and are comfortable interfacing with senior level stakeholders
- Gained experience across a lot of spaces but most notably technology and B2B
- Have proven experience as a team player and collaborator, understanding how to work with multidimensional teams across a multitude of disciplines. You have integrated production knowledge and experience working on simultaneous work streams. You’ve launched brands and/or 360 campaigns for multiple clients
- Been responsible for YoY organic growth and budget management for a set of global clients across a range of industries and sizes
- Managed and mentored team members, formally or informally, creating clear roles and growth opportunities
Caring for our community
The co: community is deeply committed to continuing to build a diverse and inclusive workplace for all to thrive. We value and honor those with different backgrounds, unique perspectives, and believe that inclusive organizations build better teams and produce better work. We are a people-centered business that seeks to create safe spaces, lead by example, and make a positive impact on the world.
co: is proud to be an equal-opportunity employer and we value a diverse workforce. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, socioeconomic status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Our working model
We support different modes of working – be it hybrid, remote first or otherwise, and we are constantly experimenting with new approaches to ensure that the model we are working within is fulfilling to our teams and clients.
For those based in New York, we have two anchor days per week. On Tuesdays and Wednesdays, we ask that everyone comes to the office. For those that do not live in NYC, we ask that they come to New York for one week per quarter and travel for client meetings.
