Partner Success Specialist
Kuala Lumpur, Malaysia
Customer Support – Market Research /
Permanent /
Hybrid
What We Do
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.
Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.
If you’re ambitious, bold and ready to take your career to the next level, get in touch!
The Partner Success Specialist will be responsible for core payment operations within Coda’s solutions stack. The primary responsibilities of this role include transaction monitoring and analysis, partner onboarding, invoice management, and other general activities to ensure high payment channel uptime. Additionally, this role will collaborate with product teams, payment channel partners and publishers to implement improvements based on transaction analyses and findings.
- Monitor Failed Transactions: Monitor and identify failed transactions within our system using designated tools and platforms.
- Analyze Transaction Data: Analyze transaction data to identify patterns, trends, and underlying causes of transaction failures.
- Escalation Management: Escalate identified transaction issues to relevant payment channels and collaborate with them to resolve issues promptly.
- Collaboration with Product Teams: Collaborate with product teams to understand transaction-related issues develop strategies for improvement, and support partner onboarding and migrations.
- Collaboration with Payment Channel partners: Foster and cultivate operational relationships with payment channel partners to improve transaction success rates, proactively manage partner outages/downtimes and build scalable mechanisms to complete title onboarding activities.
- Collaboration with Publishers: Engage with publishers to address transaction issues from their end and implement solutions collaboratively.
- Continuous Improvement: Work on continuous improvement initiatives to enhance transaction success rates, optimize payment processes, and ensure timeliness of partner invoicing and reconciliation.
- Documentation: Maintain detailed documentation of transaction analysis, escalations, and improvement initiatives for reference and audit purposes.
Requirements
- Experience in payment operations
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent communication and interpersonal skills for effective collaboration with internal teams and external partners.
- Familiarity with payment processing platforms and tools is a plus.
- Ability to prioritize tasks effectively and work under pressure to meet deadlines.
- Detail-oriented with a focus on accuracy and documentation.
- Ability to adapt to a fast-paced and dynamic work environment
Working at Coda
Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!
Our Perks*
WFH / Hybrid Support: Get a monthly allowance to cover your working expenses and keep you connected.
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis, and are applicable to full-time employees only.
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
