Customer Success Intern

Istanbul /
Product /
/ On-site
About Codeway

Codeway was founded in 2020 with a vision of turning strong ideas into sector-leading mobile products.
Today, Codeway is a thriving tech company with multiple sector-leading apps, and is home to 120+ bright & curious minds in Istanbul, Turkey.
We create mobile games and applications that millions of users love. We curate bold ideas and transform them into fast-growing products - from concept, through development, up to global market expansion. Our products have reached over 100 million users across 160 countries in six continents - and we’re just getting started.
If you’re passionate about mobile apps and especially want to work in a long-term app project, keep reading and deep dive into our world from

What You’ll be Doing

·       Work closely with the product team to ensure successful adoption and use of our product.
·       Answering customer inquiries using different communication channels such as email, phone or live chat.
·       Collect and analyze customer feedback to identify areas for improvement.
·       Assist with creating customer success metrics and reports.
·       Collaborate with other departments such as marketing and product to exceptional customer experiences.

What You’ll Bring

·       Superior communication skills to answer customer inquiries.
·       Being a good team player and contributing to teamwork effectively.
·       Ability to use an effective method to collect and record customer feedback.
·       Adopting a customer-centric approach to ensure customer satisfaction.
·       Quickly understanding and providing solutions to customer issues.
·       Having basic knowledge about relevant products and services.
·       Ability to enter data for recording issues and compiling necessary information.
·       Ability to use necessary reporting and bug-finding tools for app testing.