Customer Success Manager

San Francisco, California
Customer Success
Full-time
Building great engineering teams is difficult to get right. We run a platform used by the biggest and most innovative companies in the world to make sure their teams are filled with great technical talent and make their hiring processes more efficient. 

We work with over 1,200 customers including Slack, Twitch, Electronic Arts, Konami, Zalando, Amazon, Intel, and BMW and facilitate over 30,000 candidate assessment sessions on our platform monthly - and show no signs of slowing down. We are the market leader for an ever-growing category. But don’t take our word for it - read what our users are saying.

We’re seeking an innovative Customer Success Manager. In this full-time role you will work
with new and existing SMB and Mid-Market customers to ensure that they are supremely successful with
and delighted by Codility tools and services. It is your responsibility to effectively onboard these
accounts onto our services, spur usage in the early stages and ongoing, and build high
customer satisfaction. You will work with your accounts proactively to drive adoption, as well as
act as the voice of your customers internally at Codility. Creative, energetic and self-driven, you
understand the customer and their use cases and know how to be a trusted advisor and partner
so companies stay and grow with Codility. You can manage numerous customers at different
stages of the customer lifecycle with ease. You also love understanding a product in depth and
then communicating that product to the users. If you love working with customers and have
thrived in a role like this before, then we want to talk to you.

Scope of responsibilities

    • Manage all post-sales activity for Codility’s SMB and Mid-Market customers through strong relationship-building, product knowledge, planning and execution
    • Maintain a deep understanding of the product and the recruiting technical assessment domain, speak with customers about the most relevant features/functionality for their specific business needs
    • Ensure that a plan is in place with each customer for deployment, change management and adoption programs
    • Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
    • Track accounts to identify churn risk and work proactively to eliminate that risk
    • Partner with Sales and Professional Services to develop a plan for making Codility a part of each customer’s core architecture
    • Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
    • Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and enterprise customers
    • Travel up to 15%

You will love this job if:

    • You have 2-3+ Years prior customer success / account management experience
    • You have strong communication skills and technical aptitude
    • You have past experience working with engineering and/or talent acquisition teams is a big plus
    • You are familiar with Customer Success Platforms, Salesforce and service desk tools
    • You are self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
    • You enjoy working closely with customers to ensure complete satisfaction
    • You are a real go-getter who takes the initiative to get things done!

What we offer:

    • Employee stock incentive and 401(k)
    • Laptop of your choosing
    • 4 weeks Paid Time Off
    • Budget to help you learn and grow
    • Monthly Health & Wellness Reimbursements
    • Unlimited Amazon book orders for the Codility library
    • Full Medical and Dental Insurance Coverage
Our San Francisco Office
Codility’s Downtown San Francisco Office is right in the center of the booming technology industry, located on the 7th floor of Market Center right off the Montgomery BART station.  Our team is a tightly-knit group of humble and hardworking people. We balance our early mornings, conference calls, and client meetings with team happy hours, lunches, social outings, and much more.