Mitigation Restoration Manager
Charlotte, NC
Professional Services – Talent Solutions /
Full Time /
On-site
Position Summary
The Mitigation Manager oversees field operations for water, mold, fire, and environmental mitigation services across residential and commercial properties. This role manages day-to-day crew scheduling, ensures proper execution of restoration procedures, and coordinates with customers, external and internal stakeholders to ensure timely and high-quality service delivery. The Mitigation Manager also contributes to business performance through strong leadership, resource planning, and accurate estimating using industry-standard tools like Xactimate and Restoration Manager.
Primary Duties and Responsibilities
- Supervise and lead field crews on mitigation projects (water, mold, fire, board-up, tarping, etc.)
- Ensure safety, efficiency, and quality standards are maintainedon all jobs.
- Schedule and dispatch technicians, vehicles, and equipment for timely project execution.
- Serve as the primary contact for customers and insurance adjusters during active jobs.
- Write and review job estimates in Xactimate with accuracy and adherence to scope.
- Scans?
- Maintain detailed documentation for claims, equipment usage, and project status.
- Participate in after-hours emergency service rotation and respond promptly to urgent calls.
- Maintain clean trucks, warehouse inventory, and equipment logs in proper working order.
- Collaborate with the GM and team leaders to optimize field operations and improve workflows.
- Train, coach, and support technician development and job readiness.
Qualifications
- 3-5 years of field experience in restoration or mitigation operations
- 2+ years of management or supervisory experience.
- Strong knowledge of water, mold, and fire restoration techniques.
- Proficient in Xactimate estimating software.
- Project management experience, including juggling multiple job at the same time.
- Strong communication skills with customers, teams, and industry professionals.
- Valid Driver’s License with clean driving record.
- Bilingual (English/Spanish) preferred.
$50,000 - $65,000 a year
Plus incentives
