Associate Client Success Manager (Programmatic Adtech)
New York City, NY
Corporate – Client Success /
Full-time /
Hybrid
Cognitiv has been revolutionizing the programmatic/ad tech space for the last 8 years as the only programmatic buying platform to leverage Deep Learning in real-time. We use Deep Learning (the most sophisticated machine learning) to build custom algorithms for digital marketers to help grow their customer base. We have seen explosive growth and are looking for talented people who have a passion to learn about AI and are looking to affect change in a rapidly growing organization . You will be a valued member in a company with great culture and generous benefits.
Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone to learn and grow in the dynamic industry of AI digital advertising and help drive success for a fast-growing organization.
In addition to owning a few accounts, this role will co-own and support other campaign related tasks. This person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv.
This position will be located in New York City with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday).
Responsibilities
- Deliver superior customer service to clients/agencies and in partnership with sales, help build, foster and develop client relationships
- Support Client Success teammates in day-to-day tasks and special ad-hoc projects.
- Set up automated reporting and the creation and submission of screenshots once a campaign is live
- Collaborates with Ops and Finance for month-end billing summaries and invoices to send to clients
- Continuously focus on ensuring revenue retention, increasing renewal rates and advertising spend, and apply campaign optimization strategies that meet and exceed clients’ KPI goals
- Work closely and communicate effectively with various functions including, ad operations, product, analytics and data science
- Work towards growing revenue across your book of business by identifying and helping secure incremental dollars
- Support sales staff in all day-to-day activities
- Own and assist in campaign pre-to-post-sale activities for clients, including, but not limited to: contribute to RFP deliverables, communicate and troubleshoot campaign performance and pacing, provide optimizations, insights and recommendations, develop wrap reports and participate in QBRs
- Demonstrate an excellent understanding of Cognitiv products and services
Requirements
- Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience
- 0-1 year of sales support, client management, or sales planning experience in the digital media industry
- 0-1 year direct hands-on experience with advertising implementation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.)
- Background in programmatic advertising
- Demonstrate experience with managing multiple projects and tight deadlines, organization, planning and problem-solving with proven ability to identify and prioritize critical issues
Preferred Qualifications
- Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice
- Excellent attention to detail and follow-through with team members and clients
- Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)
Salary
- $60,000-$90,000 Base Salary + Equity
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.
Here are some of the many benefits that our employees receive:
• Medical, Dental and Vision coverage, including some plans that are 100% employer paid
• 12 weeks paid parental leave
• Unlimited PTO
• Hybrid work model
• Lunch reimbursement
• Fitness reimbursement
• Cell phone reimbursement
• 401(k) plan
• Employee Assistance Program
• Pre-tax commuter benefits
Cognitiv is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
