Director, Client Success
New York City, NY
Corporate – Client Success /
Full-time /
Hybrid
Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.
With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.
Life At Cognitiv
Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:
- Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.
- Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.
- Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by. We celebrate unique perspectives, ensuring everyone feels valued and respected.
- Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.
- Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.
- Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.
We are looking for a Director of Client Success with excellent customer service skills and experience in performance marketing. This role will operate within the ‘Client Success’ team and you will lead a small but growing team of account managers. You will have a passion for building relationships, and you will oversee Cognitiv’s client base in the US ensuring client business goals are being met and that we deliver superior service. This is a unique and exciting opportunity to combine your digital media experience at an AI first organization. You will be required to work cross-functionally with Sales, Marketing, and Data Science .
This position will be located in New York with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday).
Responsibilities
- Oversee the health of clients and be a strategic advisor, guiding problem-solving discussions and providing best-in-class client services.
- Continuously focus on ensuring revenue retention, and identifying incremental revenue opportunities.
- Work closely and communicate effectively with other departments.
- Support sales staff in all day-to-day activities.
- Demonstrate an excellent understanding of Cognitiv products and services.
- Lead key client meetings.
- Develop trusting and productive relationships with key stakeholders both internally and externally.
- Coach a team of Account Managers; overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, and maintaining a high level of performance from the team to develop the next generation of leaders.
- Communicate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.
Requirements
- Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience.
- 8+ years of sales support/client management experience in the digital media industry with 1-2 years managing a team
- Proven track record of driving revenue growth with large customer accounts.
- Strong management and leadership skills
- Excellent written and verbal communication
- Four or more years Programmatic experience.
- Background in programmatic advertising
- Demonstrate experience with decision-making, organization, planning and problem-solving with proven ability to identify and prioritize critical issues
- Ambition to develop personally and nurture the development of others.
- Excellent influencing and negotiation skills.
- Highly organized with a strong attention to detail.
Preferred Qualifications
- Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice.
- Excellent attention to detail and follow-through with team members and clients.
- Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)
- Experience answering RFPs a plus
Salary
- $170,000-$190,000 Base Salary + Equity
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.
Here are some of the many benefits that our employees receive:
● Medical, Dental and Vision coverage, including some plans that are 100% employer paid
● 12 weeks paid parental leave
● Career Ladders slated to advance your career
● Unlimited PTO
● Work-From-Anywhere August
● Equity at all levels
● Comprehensive onboarding program (Cognitiv University)
● Hybrid work model
● Daily Lunch On Us
● Health and Wellness Stipend
● Cell phone reimbursement
● Parking Expense (CA & WA Offices)
● 401(k) plan with employer match
● Employee Assistance Program
● Pre-tax commuter benefits
and MORE!
Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.
