- Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness.

- Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure.

- Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality.

- Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization.

- Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.

1. Technical Skills

- Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria.

- Basic data-analysis skills; proficient in SQL, Excel, and related tools.

- Foundational knowledge of Natural Language Processing (NLP) and Machine Learning.

2. Experience

- 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred.

- Experience with industry-leading AI Chatbot products is a strong plus.

3. Soft Skills

- Strong communication and collaboration abilities.

- Meticulous, patient, and adept at identifying and solving problems.

- Thrives in a fast-paced environment and demonstrates a strong learning aptitude.