Operations Associate
Singapore, Singapore
Operations – MM /
Full-time Employee /
Hybrid
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Responsibilities
- Work with Compliance, Engineering and Design to ideate, build, and optimize our user journey, from registration to KYC and beyond
- Own related operational metrics such as KYC pass rates
- Drive strong decision-making through quantitative analysis, and qualitative research (including competitor research) and customer insights
- Partner with cross-functional stakeholders (Compliance, CS, Operations, etc.) to scale the business while vouching for best in class user experience
Requirements
- Bachelor’s or Master’s degree in a technical field (e.g Computer Science) or a design-related field (e.g Design, Human-Computer Interaction)
- Experience building and managing fintech related compliance/KYC features and flows
- Strong knowledge with the onboarding/KYC flows of fintech apps
- Familiarity with the Philippines and/or Southeast Asian markets
- Good analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
- Good ability to work in a data-driven environment and moving metrics to reach KPI goals
- Good communication and collaboration skills - to collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance people, sales reps, and executives
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
