Payment Operations Manager
Taguig City, Metro Manila, Philippines
Payment – Operations /
Full-time Employee /
Hybrid
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Key Responsibilities:
- Lead daily operations of Coins.ph fiat wallet services including cash in/out, bills payments, and other transactional workflows with a strong focus on reliability, timeliness, and accuracy in settlement processes.
- Oversee the full fiat transaction lifecycle: from initiation, backend processing, exception handling, to reconciliation and final settlement across partner banks and networks (e.g., Bancnet).
- Monitor real-time transaction flows and dashboards to proactively detect and resolve service issues, coordinating across internal teams and external partners for rapid incident handling and resolution.
- Manage and develop a high-performing operations team, providing clear goals, mentorship, and support in building scalable operational processes that prioritize customer satisfaction and compliance.
- Analyze weekly KPIs and operational metrics to identify root causes of inefficiencies and drive continuous improvement in payment conversion rates, processing turnaround time, and reconciliation accuracy.
- Collaborate closely with Product, Engineering, Compliance, and Finance to shape backend systems and processes that automate key workflows while ensuring full auditability and risk controls.
- Own operational readiness for new features, payment partners, and business initiatives ensuring smooth go-to-market execution from an operations standpoint.
- Ensure adherence to all internal controls and regulatory requirements related to fiat money movement, customer funds handling, and transaction monitoring.
- Interface with key external stakeholders including banks, e-wallets, payment gateways, and clearing houses to strengthen operational reliability and resolve partner-related issues.
- Occasionally handle various ad hoc tasks and contribute to project development under the Coins.ph payments initiative.
What You Bring:
- 4-6+ years of relevant experience in fiat operations, settlement, or payments infrastructure in a fintech, digital bank, or financial institution, with at least 1-2 years in a team leadership or managerial role.
- Bachelor’s degree in Business Management, Finance, Operations, or related fields; advanced understanding of financial operations, payments infrastructure, and reconciliation processes is a plus.
- Proven experience overseeing high-volume transaction systems and managing daily operational KPIs, including escalation handling, downtime response, and root-cause analysis.
- Exceptional analytical and process optimization skills; fluent in operational metrics and comfortable using tools like Google Suite, Excel and dashboards.
- Strong communicator in both English and Filipino, with experience working cross-functionally with product managers, engineers, compliance officers, and external vendors.
- Strategic mindset with hands-on execution ability you think big-picture but aren’t afraid to roll up your sleeves to get things done.
- Highly organized, process-oriented, and thrives in a fast-moving environment with shifting priorities and operational demands.
- Willing to be available for possible on-call or incident management support when necessary.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
