Exchange Operations

Shanghai, China

Hybrid

Oversee and manage day-to-day exchange operations to ensure seamless trading and user experience.
Identify and drive process optimization initiatives to improve operational efficiency and reduce risks.
Support and enhance Spot and Convert trading workflows, ensuring smooth integration with back-office systems.
Manage and maintain admin/back-office systems, ensuring accuracy, stability, and scalability.
Collaborate with product, engineering, compliance, and customer support teams to improve workflows and address operational challenges.
Monitor operational risks and leverage automation tools to streamline processes and minimize manual interventions.
Assist in market promotion activities by coordinating operational support for campaigns and user growth initiatives.
Analyze operational data to provide insights and reports for management and continuous improvement.

Bachelor’s degree in Business, Finance, or a related field.
Extensive experience in crypto operations with a proven track record in process optimization.
2+ years of experience in exchange operations, with at least 1 year in Spot or Convert trading within financial services or user operations.
Strong knowledge of BAU (Business-As-Usual) operations, back-office/admin system management, basic trading mechanics, and market promotion strategies.
Experience collaborating with cross-functional teams, particularly in fast-paced environments.
Solid understanding of risk management frameworks and familiarity with automation tools for operational efficiency.
Excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.