Operations Associate (PH)
Manila, Philippines /
Business Development & Customer Solutions – Customer Solutions /
Full-time Employee
/ Hybrid
Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.
What you'll do
- Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions
- Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience
- Be the first line of defense in ensuring the consumer protection guidelines are adhered to
- Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction
- Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency
What we expect from you
- Bachelor's degree in Management, Finance, Business, or equivalent
- Excellent English communication skills in both verbal and written form
- Strong planning and analytical skills
- Self-motivated and highly-focused without needing close supervision
- Highly trustworthy and extremely organized
- Flexible and able to adapt to a fast-paced environment
- Passionate about building a company from the ground up and creating lasting relationships with customers
