Customer Service Associate
Bangkok, Thailand
Customer Experience – Customer Solutions /
Full-time Employee /
Hybrid
Coins.co.th is a prominent cryptocurrency exchange platform based in Thailand. Launched in 2014, the company has established itself as a significant player in the Thai digital currency market, offering a wide range of services for buying, selling, and managing cryptocurrencies.Coins.co.th is well-positioned in the Thai cryptocurrency market due to its user-centric approach, regulatory compliance, and comprehensive service offerings. The platform’s focus on security, ease of use, and customer support has helped build a strong reputation among both novice and seasoned traders. Coins.co.th has established itself as a key player in Thailand's cryptocurrency market by providing a secure, user-friendly platform with a range of services that cater to both individual and business needs. With ongoing developments and a focus on user education and support, the platform is poised for continued growth and success in the future.
Customer Service Associate
- Manage daily customer due diligence requests and requirements.
- Respond to customer inquiries via email, live chat, and phone in a timely and professional manner.
- Identify, troubleshoot, and resolve customer issues related to account setup, transactions, and product usage.
- Educate customers on the basics of cryptocurrencies, how to use our platform, and best practices for security.
- Work closely with other departments, such as Marketing, Sales, and Development, to ensure cohesive customer service and operational efficiency.
- Collect and relay customer feedback to the appropriate departments to improve our products and services.
- Create and update support tickets, knowledge base articles, and FAQs to assist customers in finding self-help resources.
- Adhere to company policies, procedures, and regulations, ensuring all interactions comply with industry standards and legal requirements.
- Perform other related duties and tasks as required.
What We Expect From You:
- Minimum 1-2 years of customer service experience, preferably in the tech or financial sectors. Experience in the cryptocurrency industry is a plus.
- High school diploma or equivalent; bachelor's degree in finance, business, or related field is preferred.
- Passionate about building lasting customer relationships and prioritizes taking care of customers.
- Customer-centric mindset with a passion for helping others.
- Excellent communication skills, both written and verbal.
- Strong analytical skills and advanced knowledge of Google Suite programs
- Basic understanding of cryptocurrencies and blockchain technology.
- Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment and ability to work in a fast-paced, high-pressure environment.
- Ability to adapt to changing technologies and workflows.
- Strong organizational and multitasking skills.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
