Customer Success

San Francisco, CA
Operations
Contract
CoinTracker's mission is to increase the economic stability and prosperity of the world. To date, we have enabled seamless cryptocurrency portfolio tracking and tax compliance.

As adoption of cryptocurrency grows and global digital native currencies emerge, CoinTracker is delivering a foundational layer in the financial ecosystem for tracking and using cryptocurrency. Today our users have filed over 10,000 crypto tax returns and track over $1B in crypto assets on CoinTracker.

A few things we’re proud of:
• User Traction: $0 → $1B in crypto assets tracked in two years
• Financials: >$1M/year in revenue, growing over 4X YoY
• Key Partnerships: Coinbase, TurboTax
• Investors: Y Combinator, Initialized Capital, Serena Williams, and more
• Founders: Jon and Chandan previously built TextNow ($50M/year revenue business) and worked at Google & Google[x]

You Will:
• Be the face, voice, and tone of the company when responding to users
• Proactively engage with users and help build community around the product
• Lead all aspects of the customer success function
• Represent and advocate fiercely on behalf of the user with internal teams

We're looking for someone who has
• A maniacal passion for anticipating users' needs
• A desire to work in-person with the team in our San Francisco office
• Demonstrated friendly, clear, succinct, and helpful communication skills
• Passion for cryptocurrency
• Startup attitude and an "always be learning" mentality