Livestream Operations Coordinator
1 Remote
Shared Services – Customer Experience /
Full Time /
Remote
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview:
The role of Livestream Operations Coordinator involves setting up, monitoring, and troubleshooting online sessions, as well as managing attendance and providing technical support to instructors and students. The coordinator will work closely with various teams to ensure that all sessions run efficiently, are archived, and meet the company's standards for educational excellence. This position requires a blend of technical skills, effective communication, and a commitment to the company's core values. The Coordinator commits to the adopting, tracking, and improving Livestream Operation Success Criteria.
What You'll Do:
- Setup and Closeout Processes: Creates Zoom links and LMS sessions for upcoming meetings and webinars, assists in session changes, pulls Zoom reports for completion verification, and processes and edits pre- and post-event recordings.
- Technical and Administrative Support: Maintains instructional materials and classroom environment, performs pre-checks and technical functions to ensure smooth class operations, interacts with customer service to resolve student issues promptly, and logs into the company’s livestreaming application to launch meetings and webinars.
- Attendance and Communication Management: Handles classroom attendance tracking, verifies government-issued IDs, removes students from online seminars if necessary, greets participants and addresses their concerns, introduces presenters while being visible on camera, engages virtual participants through polls and Q&A sessions, and sends welcome and periodic emails to enrolled students in live classroom settings.
- Monitor and Support Online Sessions: Collaborates with instructors to resolve classroom issues, enforces virtual environment policies, maintains chat logs as training records, provides technical support for students within the livestream application, ensures secure storage of hardware and materials in live classrooms, and completes additional assigned projects and duties.
- Livestream Operations Commitments: Maintains clear communication with instructors, business stakeholders, customer support, and regulatory teams, seeks ways to improve processes and procedures, and commits to adopting and enhancing Livestream Operations Success Criteria.
What You'll Need to be Successful:
- High school diploma or GED required.
- 2 years of experience in a client or customer service-oriented position desired.
- General office experience desired.
- Strong communication and organizational skills.
- Ability to work with a diverse population of students and resolve problems diplomatically and urgently.
- Microsoft Office experience desired.
- Basic audio/visual troubleshooting skills.
- Outstanding written and verbal communication skills.
- Must be a team player, willing to share and exchange.
- Ability to work flexible hours and on weekends.
- Time management and organizational skills.
- Effective communicator via virtual application, phone, and email.
- Ability to work independently and collaboratively.
- Access to secure internet and a computer capable of running Microsoft Windows 7 or higher.
- Adequate remote workplace free from distraction.
- Experience with or ability to quickly become proficient with collaborative technologies.
- Proficiency using a computer.
- Detail-oriented; anticipates problems before they happen.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
