Intake Specialist, COVID-19 (Temporary, Weekend)

Burlingame, California
Support
Full-Time
Recently named Rock Health 'Best Digital Health Company to Work For,' Color is the leader in delivering advanced healthcare through clinical genetics. We make precision health programs accessible, convenient, and cost effective for everyone. Color partners with leading health systems, premier employers, and national health initiatives around the world including the million-person All of Us program by the National Institutes of Health.

Recently named Rock Health 'Best Digital Health Company to Work For,' Color is the leader in delivering advanced healthcare through clinical genetics. We make precision health programs accessible, convenient, and cost effective for everyone. Color partners with leading health systems, premier employers, and national health initiatives around the world including the million-person All of Us program by the National Institutes of Health.

Color recently launched a high throughput CLIA-certified COVID-19 testing laboratory integrated with public health tools. The testing facility, based in Burlingame, CA, processes samples from hospitals and public health authority testing efforts, with a near-term goal of performing 10,000 tests per day. The testing platform connects supply to demand through an integrated software platform for public health agencies to manage risk screening, test ordering, results delivery, case management, contact tracing, and public health agency case reporting. Color is also establishing scientific collaborations with the Broad Institute of MIT and Harvard and Weill Cornell Medicine to develop and openly share technology. The goal of the collaborations is to directly increase COVID-19 testing capacity, introduce new testing technologies, and share protocols that can help labs across the U.S. scale testing capacity more rapidly.

This Intake Specialist will process incoming paper and fax orders efficiently and in accordance with all protocols. The ideal candidate should have excellent attention to detail, the ability to multitask and be flexible with tasks and schedules, and effective written and verbal communication skills.

In this role, you will:

    • Act as the nucleus across the order lifecycle by working with the operations, client support, and lab teams on prompt handling of orders.
    • Process incoming fax and online orders, which will include order entry, fulfillment, and assisting in account creation.
    • Contact physicians and various medical personnel to obtain missing information required to complete the order entry process.
    • Provide prompt email and phone support to our wide variety of customers, which may include physicians and patients.
    • Resolve customer and operational issues, including triaging when appropriate.

We are looking for:

    • Exceptional oral and written communication skills
    • Expert knowledge of Google Apps and Mac OS X
    • Excellent organizational and task management skills
    • Enjoys solving problems and identifying patterns
    • Outgoing individual who loves working with people
    • Experience using customer service applications, such as Salesforce or other CRM - preferred
    • 3-month commitment with potential for extension
    • Must be available to work weekends
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.