COVID-19 Testing Site Specialist

Burlingame, California /
Operations – Operations /
Temporary Full-Time
Named by Rock Health as the Best Digital Health Company to Work For, Color is a leading healthcare technology company. Color is building and delivering technology-enabled healthcare to millions of people. Through partnerships with public and private partners including governments, employers and health systems, Color’s infrastructure and software enables large populations to receive essential healthcare services directly where they live or work. This includes testing and telehealth services for preventive health and infectious disease management.

Since March 2020, Color has mobilized to address the pandemic by leveraging its platform to scale COVID-19 testing programs around the country. Color’s platform is used by more than 100 major employers, universities and public health institutions, such as the City of San Francisco, the State of California and PerkinElmer, community-based efforts in Oakland, and others, to deliver critical health programs. For more information about Color and its response to COVID-19, visit www.color.com.

By investing in the technology that ensures easy and affordable access to healthcare, Color is creating the infrastructure that will serve us for decades to come. Apply to join Color and do some of the most important work of your career. If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!

The Testing Site Specialist provides excellent customer service, maintains working knowledge of Color's COVID-19 testing procedures, and ensures daily site logistics are operating smoothly. 

We are looking for someone to join our COVID-19 Site Operations team by being the boots on the ground at our testing sites. You will work closely with other staff members, guide and assist our participants through the testing process, handle site logistics, and be the brand ambassador for Color.

This role is open to locations including Burlingame, CA; San Francisco, CA; Oakland, CA; San Jose, CA

How You'll Contribute:

    • Guide customers through the process of collecting their own nasal swab sample, per Color protocol and workflow.
    • Navigate the Color software system using an iPad to check customers in and verify their personal information.
    • Collect payment when participants purchase Color testing kits and services.
    • Set up and take down the testing site at the beginning and end of each work day.
    • Answer questions and provide excellent customer service for all our customers.
    • Be the liaison between the customers and Color, providing the Color team with on the ground insight and feedback into the customer experience.
    • Troubleshoot basic software issues with iPads or the Color website (IT background not necessary).
    • Enthusiasm for public health and working with others.

Our Ideal Candidate Will Have:

    • Commitment to public health and customer service.
    • Strong interpersonal and communication skills.
Please note: This role will require you to interact with testing participants daily so wearing PPE will be required and provided to you.

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Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.

COVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color’s offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved.  Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color.