Field Operations Lead

San Leandro, CA
Operations
Full-time
Common Networks was founded on the idea that everyone should have a choice for fast, affordable access to broadband internet. Right now, most homes in the U.S. don't. In fact, 62% of homes live in a monopoly broadband market. High-speed access unlocks all the superpowers on the internet. When it works, it can be a great leveling force across the world, giving everyone access to educational tools, entertainment, immediate translations, or even medical care that they wouldn’t otherwise have.

Common Networks provides suburban neighborhoods with internet using wireless technology. We interconnect homes in a neighborhood, creating a mesh network between homes and our fiber internet sources. A whole community can then have fast and reliable internet service with only a few locations needing fiber access.

Company

Common Networks was founded on the idea that everyone should have a choice for fast, affordable access to broadband internet. Right now, most homes in the U.S. don't, in fact 62% of homes live in a monopoly broadband market. High-speed access unlocks all the superpowers on the internet. When it works, it can be a great leveling force across the world, giving everyone access to educational tools, entertainment, immediate translations, or even medical care that they wouldn’t otherwise have.

Common Networks provides suburban neighborhoods with internet using wireless technology. We interconnect homes in a neighborhood, creating a mesh network between homes and our fiber internet sources. A whole community can then have fast and reliable internet service with only a few locations needing fiber access.

Role

As the Field Operations Lead, you will manage the team of installers for our first market in Alameda, CA. You will visit customer’s homes and install the equipment necessary to provide broadband Internet access and lead a team of installers doing the same. You will plan and install our wireless infrastructure on homes, apartment buildings and businesses. You will ensure that all field work is performed safely and efficiently and train members of your team on new installation methods as they become available.

What you do

    • Hire and manage a team of in house installers
    • Run weekly safety meetings with installer team
    • Train and review proper installation procedures with installers regularly
    • Troubleshoot and fix problems with our wireless network
    • Assist installers with jobs that need extra hands
    • Track the schedule of the install team to make sure there is enough staff available to cover work load
    • Plan and install new network relays
    • Plan and install equipment for MDUs
    • Interface with local electrical and general contractors when necessary to assist with relay or customer installs

Who you are

    • Obsessively organized. Adept at project management. You love thinking about how to improve the process and team to make things work more efficiently and smoothly. You always look for ways to innovate and improve.
    • Naturally curious and have a self-starter personality with hustle. You don't need to wait for people to tell you what to work on. 
    • A “get-it-done” person. You know that done is better than perfect and are energized by constantly delivering and moving things forward. You roll up your sleeves and do whatever it takes to make things successful
    • A strong multi-tasker with an exceptional ability to prioritize and manage time effectively. You focus on the right things and can seamlessly move between projects & tasks without losing sight of what's important.
    • Flexible and excited to work in a fast paced, rapidly evolving environment.
    • A people person. Love helping a group of individuals grow, succeed, and thrive.

Must Haves

    • Some experience with building things and working with your hands
    • Able to work comfortably on a roof and climb ladders up to 40 feet in length
    • Able to stand for extended periods of time, lift up to 75 pounds, work in tight spaces, including attics and crawl spaces and work outside in extreme weather conditions, including precipitation and temperature variations
    • Valid driver’s license
    • BA/BS 
    • 4+ years of experience in a field management position
    • Excited to work in a startup environment on a team of less than 15 people to start

Nice to Haves

    • Background in IT
    • Understanding of wired and wireless networking
    • Understanding of how the Internet works
Equal Employment Opportunity

Common Networks is committed to being an equal opportunity employer – we evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.