Healthcare Partnerships Manager
739 Paw Paw Drive, Holland MI 49423
Healthy Eating & Living /
Full-time, hourly /
On-site
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team
Position Details
Position Type: Full-time, Regular (32-40 hours/week)
Overtime Status: Non-Exempt
Reports To: Director of Food Access Programs
Direct Reports: None
Department: Food Access (Food Club, HEAL)
Primary Location: Food Club & Opportunity Hub
Position Term: This position is funded via a grant through September, 2025. We anticipate the likely extension of this position’s work based on success during this term.
Compensation & Benefits: $27 - $30.50 hourly, eligible for full-time benefits
Summary
The Healthcare Partnerships Manager will work to build partnerships between Food Club’s health food access programming and local healthcare providers to explore the work of partnering together to address social health needs in our community. This role will provide leadership and support in the achievement of Action House’s strategic efforts to optimize health outcomes for Food Club members with nutritionally relevant health conditions. This role will be responsible for building relationships with local healthcare providers, developing new referral pathways, and creating a framework to track and share individual and community health outcomes and shared wins.
An ideal candidate will have experience working within or in collaboration with the healthcare sector, be comfortable navigating the healthcare system, enjoy building mutually beneficial relationships and referral pathways, and have the ability to think strategically and creatively to measure and track shared wins and long-term health outcomes. The Healthcare Partnerships Manager will have the opportunity to work independently and take initiative on new ideas within the program.
Responsibilities & Essential Duties
- Work closely with program leadership to shape and implement organizational vision and approach for healthcare-food access partnerships tied to the organization’s Strategic Vision & Pillars.
- Responsible for identifying, researching sourcing and maintaining strategic healthcare provider partnerships, and developing a strategic outreach plan to map out both current and future partnership opportunities.
- Build, maintain and grow a process-driven detailed approach to healthcare provider partnerships and relationship management.
- Manage provider relationships with an emphasis on collaboration and shared wins, working to achieve the maximum partnership benefit for both parties.
- Develop and implement a streamlined referral process based on relevant indicators to provide an effective pathway for patients to enter into Action House services.
- Assemble and maintain relationships with strategic community partners and advocates, actively working to sharpen approach, develop and shape desired program outcome, and robust evaluation plan.
- Develop and maintain an outcome and data tracking system to show program and grant impact to key stakeholders.
- Ensure consistent, high quality project management and strategy, ensuring reporting and milestone deliverable deadlines are met.
- Collaborate with leadership and other teams to ensure flow of information and success of key project outcomes.
- Research and stay abreast of all relevant local and national programming interventions and best practices in the sector.
- Partner with the Healthy at Home Coordinator and healthcare partners to develop and implement medically-tailored meal kits that strategically target diet-related health conditions.
- Other duties as assigned.
Supervision Received
- General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.
Education & Experience
- 4+ years of relevant experience required
- Some college required. Bachelor's Degree preferred.; or in place of a degree, equivalent years of experience
Qualifications
- Previous experience or knowledge of working in a healthcare setting, healthy eating programming, food as medicine, or in social drivers of health.
- Strong demonstrated partnership-building experience with the ability to engage a wide range of internal and external stakeholders, including healthcare providers, peer organizations, guests and volunteers.
- Proven ability to learn, think, plan, act and creatively problem-solve, with limited backstopping.
- Highly collaborative with the ability to take initiative, prioritize, and manage multiple projects at once.
- Previous experience preferred in leading performance and outcome based initiatives, including evaluation and reporting.
- Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
- Ability to work effectively in collaboration with diverse groups of people.
- Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
- A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
- Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Physical Requirements
- Continuously use eyesight clarity/accuracy or visual perception
- Continuously read and understand written word
- Continuously operate computer and general office machines
Other Factors
- Access to consistent and reliable transportation
- Evening hours occasionally, on a pre-scheduled basis
Application
Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.
