Manager, Food Club
739 Paw Paw Drive, Holland MI 49423
Food Club /
Full-time, salaried /
On-site
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team
Position Details
Position Type: Full-time, Regular, 40 hours/week
Overtime Status: Exempt
Reports To: Director of Food Access
Direct Reports: Food Club Associate, Mobile Market
Department: Food Access (Food Club, HEAL)
Primary Location: Food Club & Opportunity Hub
Compensation & Benefits: $51,500 to $56,500, eligible for full time benefits
Summary
The Manager, Food Club is accountable for Food Club and Food Club Mobile Market operations, ensuring high quality member experience, effective program processes, and maintaining a clean, food safe environment. This role is responsible for managing the Food Club Associates and oversight of their program operations responsibilities. This role is accountable for food once it’s here onsite in storage until it leaves the front door with members. The Food Club is a membership-based grocery store experience offered as one program of many provided by Community Action House.
Responsibilities & Essential Duties
- Responsible for effective day to day operations of Food Club, including food runs, stocking, merchandising, checkout, sales and promotions, and supply ordering.
- Ensure outstanding customer service during Food Club shopping hours and a high quality, consistent shopping experience for members.
- Accountable for Food Club information technology administration, including the Point of Sale (POS) and customer loyalty programs and oversees staff and volunteer use of systems.
- Responsible for creating, documenting and updating program operations processes and implementing opportunities for process improvement to increase program efficiency and service delivery.
- Work closely with the Inventory and Warehouse Coordinator to manage inventory throughput, FIFO inventory methodology and product management.
- Ensure safe food handling and cleanliness of food work areas.
- Work collaboratively with the Volunteer Experience Champion to expand volunteer opportunities, creating training documentation and pathways for easy onboarding and training of new volunteers to work in our ‘One Team’ approach to service.
- Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes.
- Leads, manages, develops, and retains Food Club team members by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings.
- Other duties as assigned.
Supervision Received
- General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.
Supervisory Responsibilities
- Primary Supervisor: Serves as a People Leader (supervisor). Develops a healthy working relationship to support those they directly supervise. Manages workload, up-skilling and training of employees, and provides regular feedback. Responsible for timesheet approval, approving employee time off, and scheduling. Has influence on compensation, hiring, and termination decisions.
Education & Experience
- 6+ years of relevant experience required ideally but not limited to operations such as grocery, food access programs
- 1+ years of supervisory experience required
- Bachelor's Degree required.; or in place of a degree, equivalent years of experience
- ServSafe Certification preferred, or willingness to obtain in onboarding
- Basic conversational Spanish proficiency desired
Qualifications
- Previous knowledge of food safety, FIFO inventory procedures and safe food handling preferred.
- Previous customer service experience required.
- Ability to prioritize and manage multiple tasks independently.
- Preferred proficiency in Google Workplace, and familiarity with Inventory and Point of Sale Systems.
- Analytical and problem-solving skills with the ability to interpret information to support decision making.
- Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
- Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
- Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
- Ability to work effectively in collaboration with diverse groups of people.
- Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
- A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
- Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
- Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
Physical Requirements
- Continuously move about work area
- Continuously use hands/fingers to handle or feel
- Frequently reach with hands and arms
- Occasionally ascend/descend (stairs/ladder/etc.)
- Frequently bend, stoop, kneel, crouch, or crawl
- Continuously use eyesight clarity/accuracy or visual perception
- Frequently read and understand written word
- Frequently operate computer and general office machines
- Continuously operate machines: pallet jacks, Hilo forklift, cardboard baler
- Continuously ability to push, pull, and lift up to 50 pounds
Other Factors
- Access to consistent and reliable transportation
- Evening hours regularly, on a pre-scheduled basis
- Weekend hours Occasionally, on a pre-scheduled basis
Application
Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.
