Food Club Mobile Market Coordinator

739 Paw Paw Drive, Holland MI 49423
Food Club /
Full-time, hourly /
On-site
About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team

Position Details
Position: 32 hours/week, Full time, hourly non-exempt, Weekend & Evenings required on a rotating schedule
Reporting to: Assistant Director of Food Access 
Compensation: $19-$22 per hour
Benefits: Full-time positions qualify for a comprehensive benefits package. 
Position Term: This position is funded through a 13-month grant cycle, from April 2024 - June 2025. There is potential for position renewal based on new funding and partnership acquisition. 

About the Position
The Food Club Mobile Market Coordinator will work to increase fresh food access across the greater Holland community, especially among transportation-challenged and low income service populations. The Coordinator will be focused on launching a new program service, the Food Club “Fresh Express”, or Mobile Market, providing high-quality fresh food access through a mobile truck shopping model. Initially, this position will work closely with the Assistant Director of Food Access to launch the program, working closely with the Food Club Operations Lead and Inventory and Warehouse Coordinator.  

This position will be responsible for ensuring the daily operations of the service, including high-quality customer experience, stocking and merchandising of products, transportation and scheduling, and coordinating onsite auxiliary services with other teams and partners. English fluency and working proficiency of spoken Spanish strongly preferred.

Regular Tasks in this Role

    • In close partnership with program leadership, plan initial program offerings, program communication and marketing strategy, and strategic program expansion plan
    • Identify potential new sites and develop and maintain relationships with different sites and program partners 
    • Coordinate a monthly route and schedule
    • Create and distribute program promotional materials, in partnership with Communications Team
    • Manage daily program operations - including stocking and merchandising of products, sales and technology systems, and ensure excellent customer service 
    • Coordinate and work alongside Volunteers to perform daily program operations 
    • Collaborate with other internal teams and partner agencies to coordinate and optimize additional onsite programming, such as nutrition education and resource navigation 
    • Record and manage program outcomes, outputs and metrics

Qualifications

    • 1 or more years of relevant experience and/or education in community direct service or programming with a particular focus on engaging with low-income populations. Relevant experience or education includes, but is not limited to: Social Work, Dietetics, Nutrition, Health Coaching, Public Health, Environmental Science, Food Systems, Sociology, Health Education
    • Highly collaborative, with the ability to build and cultivate strong working relationships with peer organizations, guests, stakeholders, and volunteer partners. 
    • Proven ability to take initiative, prioritize, and manage multiple tasks at once without direct supervision. 
    • Proven responsiveness to guest, partner and volunteer needs, and focused on providing excellent customer service. 
    • Strong work ethic, high energy and passion for CAH’s mission and programs.
    • Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement.

Other Factors

    • Applicants must possess a valid driver's license or be willing and able to obtain one upon hiring.
    • This position requires standing for a long period of time.
    • This position requires the ability to bend, lift up to 50 lbs, and twist on a regular basis.
    • This position requires the ability to occasionally work non-traditional hours such as evenings or weekends to support the program.
    • This position requires a ServSafe Certification, or willingness to receive training to obtain certification in onboarding
Note: This Job Description is a description of typical duties for the position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

Application
Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.